Kelowna Station Coordinator

Wage:                $28.00
Hours of Work: Part-Time (20-34 hours per week)
Location:           Kelowna, BC

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

---

Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits

Role Summary:

Serving as a leader by providing guidance to service providers regarding safety, customer servic,e and performance management to ensure level of standards are maintained. This is an exciting, fast-paced, and time-critical place to be, right at the center of the action.

Key Duties and Responsibilities:

• Conduct accident/incident investigations to determine root causes, including all reporting involved with the accident/incident
• Answer inquiries in-person, by telephone or by email
• Greet, check in and assist passengers
• Be accessible for contact and assistance when there are active Air North flights en-route or on-the-ground
• Process payments for tickets, cargo or baggage fees
• Acquire and maintain Air North’s Above-the-Wing and Below-the-Wing operational knowledge to provide active leadership on Air North operations
• Supervise and support the Ground Handler, ensuring they have the required and necessary operational assets to deliver a safe and positive service to Air North’s guests

Must haves:

• Valid Drivers License 
• Must be physically fit (able to bend, kneel, crawl, stoop, climb and lift up to 75 pounds repetitively)
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice to haves:

• Minimum of 6 months experience in a supervisory role

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 10 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call

 

---

 

 

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!