Medical/ Administrative Assistant - Los Angeles

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

Join our Street Medicine team as the vital link between street-based outreach and the healthcare system. This role splits between office-based administrative work (70%) and field clinical support (30%), focusing on care coordination and navigation for our most vulnerable patients through our Enhanced Care Management (ECM) program. 

What you’ll do

Administrative & Care Coordination (70%) 

• Manage referrals to specialists: initiate, schedule, track, and ensure follow-up
• Secure prior authorizations for medications, imaging, and specialist visits
• Verify insurance eligibility (Medi-Cal, Medicare) and assist with enrollment issues
• Maintain medical supply inventory for field outreach
• Document patient encounters, referrals, and authorizations in EHR system
• Support ECM program through patient tracking, scheduling, and care coordination
• Serve as office point of contact for patients, pharmacies, and community partners
• Other duties as assigned 

Field Clinical Support (30%) 

• Accompany provider (MD/DO/NP/PA) on street outreach to encampments, parks, and shelters
• Build trusting relationships with patients and perform field intake
• Take vital signs, assist with clinical procedures, wound care, and specimen collection
• Prepare and administer medications/vaccinations under supervision
• Other duties as assigned 

Who you are

Required: 

• Medical Assistant certification from accredited program
• Current BLS certification
• High School Diploma or equivalent
• Valid California Driver's License with clean record
• Strong computer and organizational skills
• Exceptional empathy, compassion, and communication abilities 

Preferred: 

• Bilingual (English/Spanish)
• 1+ years clinical administrative experience with prior authorizations/referrals
• Additional certifications (EMT, CNA, Phlebotomy) 

Benefits

• Health benefits include medical, dental and vision
• Paid sick time in accordance in CA law. 
• Accrued paid time off (PTO)

Physical Demands: Work may include both sedentary office duties and active engagement in the field, requiring walking and standing for extended periods.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.