Medical/ Administrative Assistant - Los Angeles

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

The Opportunity

Join our Street Medicine team as the vital link between street-based outreach and the healthcare system. This role splits between office-based administrative work (70%) and field clinical support (30%), focusing on care coordination and navigation for our most vulnerable patients through our Enhanced Care Management (ECM) program. 

What you’ll do

Administrative & Care Coordination (70%) 

• Manage referrals to specialists: initiate, schedule, track, and ensure follow-up
• Secure prior authorizations for medications, imaging, and specialist visits
• Verify insurance eligibility (Medi-Cal, Medicare) and assist with enrollment issues
• Maintain medical supply inventory for field outreach
• Document patient encounters, referrals, and authorizations in EHR system
• Support ECM program through patient tracking, scheduling, and care coordination
• Serve as office point of contact for patients, pharmacies, and community partners
• Other duties as assigned 

Field Clinical Support (30%) 

• Accompany provider (MD/DO/NP/PA) on street outreach to encampments, parks, and shelters
• Build trusting relationships with patients and perform field intake
• Take vital signs, assist with clinical procedures, wound care, and specimen collection
• Prepare and administer medications/vaccinations under supervision
• Other duties as assigned 

Who you are

Required: 

• Medical Assistant certification from accredited program
• Current BLS certification
• High School Diploma or equivalent
• Valid California Driver's License with clean record
• Strong computer and organizational skills
• Exceptional empathy, compassion, and communication abilities 

Preferred: 

• Bilingual (English/Spanish)
• 1+ years clinical administrative experience with prior authorizations/referrals
• Additional certifications (EMT, CNA, Phlebotomy) 

Benefits

• Health benefits include medical, dental and vision
• Paid sick time in accordance in CA law. 
• Accrued paid time off (PTO)

Physical Demands: Work may include both sedentary office duties and active engagement in the field, requiring walking and standing for extended periods.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.