Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

Administrative Medical Assistant – Care Coordination (Remote)

United States (Remote – preference for Pacific Time availability)

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties, from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

We’re hiring an Administrative Medical Assistant – Care Coordination to support Akido’s providers, Street Medicine operation teams, and field staff through referrals management, medication coordination, scheduling, and patient record administration.

This is a fully remote, operations-focused MA role ideal for someone who thrives in fast-paced healthcare environments and enjoys organizing care behind the scenes to ensure patients receive timely services, medications, and follow-up.

You will serve as a central connector between patients, providers, pharmacies, specialists, health plans, and Akido’s Street Medicine teams.

What you’ll do

Referrals & Care Coordination

• Create, submit, and manage specialty referrals and Enhanced Care Management (ECM) referrals in accordance with health plan and internal workflows.

• Track referral status, authorizations, and outcomes; proactively follow up to resolve delays or missing documentation.

• Coordinate closely with providers, case managers, and field teams to ensure continuity of care.

Medication & Pharmacy Support

• Process medication refill requests and route to providers for review and approval.

• Communicate directly with pharmacies to resolve coverage issues, prior authorizations, medication availability, and patient access barriers.

• Track medication fulfillment and escalate urgent issues when needed.

Scheduling & Patient Logistics

• Schedule and coordinate patient appointments across primary care, specialty care, diagnostics, and community partners.

• Communicate appointment details to patients and field teams (time, location, preparation instructions, transportation needs).

• Manage reschedules, cancellations, and urgent scheduling requests.

Chart Creation & Documentation

• Create and maintain patient charts in the EHR and case management platforms.

• Ensure demographic, insurance, referral, and clinical documentation is accurate and complete.

• Prepare charts prior to visits and support providers with post-visit documentation workflows.

Team Operations

• Serve as an administrative point of contact for field teams and clinical staff.

• Participate in daily huddles and care coordination meetings.

• Identify process gaps and contribute to improving workflows for referrals, scheduling, and medication management.

Other

• Duties may evolve with program needs; other job-related tasks as assigned.

Who you are

• Medical Assistant certificate and current BLS required.

• 1+ year experience as a Medical Assistant, care coordinator, or healthcare administrative role.

• Strong experience with:

  • EHR systems

  • Referrals management

  • Appointment scheduling

  • Medication refill workflows

• Highly organized, detail-oriented, and able to manage multiple patient cases simultaneously.

• Comfortable working across multiple platforms (EHR, referral portals, health plan systems, case management tools).

• Excellent written and verbal communication skills.

• Compassionate and professional when working with underserved populations, including individuals experiencing homelessness and/or substance use disorders.

• Reliable, punctual, collaborative, and self-directed in a remote environment.

• Bilingual preferred (Spanish a plus).

Benefits

• Medical, dental, and vision insurance

• Paid sick time

• Accrued paid time off (PTO)

• Remote work environment

• Opportunities for growth within a rapidly scaling healthcare technology company

Work Environment & Physical Demands

This role is fully remote and primarily sedentary. Requires prolonged computer use, frequent phone calls, and digital communication with providers, pharmacies, patients, and care teams.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.