Head of Product Design

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

• We are hiring a Head of Product Design to lead and scale product design across Akido’s EMR and AI clinical tools. You will manage a small team while remaining hands-on in the most critical product initiatives.
• Sitting at the center of Product and Engineering, you will shape how user insight informs decisions, define the standards that guide execution, and ensure our products meet a high bar for clarity, efficiency, and trust in high-stakes clinical environments.
• We believe the way products are designed and built is changing rapidly. At Akido, we’re interested in building a modern design function that takes advantage of emerging tools - from AI-assisted prototyping to design systems that map directly to production components. This role will help define how design works in an AI-native product organization: shortening the path from concept to prototype to implementation, experimenting with new workflows and tools, and building systems that allow a small team to move with exceptional speed and clarity.

What you’ll do

Own UX Across EMR & AI Workflows

• Lead end-to-end design for core EMR and AI-powered clinical workflows.
• Translate complex clinical, regulatory, and operational requirements into clear, efficient interfaces that reduce cognitive load and improve workflow efficiency for providers.
• Design AI-assisted experiences that are transparent, trustworthy, and usable in real-world care settings.
• Use rapid prototyping and modern tooling to shorten the cycle between concept, validation, and engineering implementation.
• Maintain design quality through structured reviews and close implementation partnership with Engineering.

Establish Scalable Design Systems & Tooling

• Build and maintain a durable design system that supports velocity and coherence across EMR and AI products.
• Create consistency in designs and interaction patterns across multiple complex clinical workflows.
• Introduce tooling and automation that reduce friction between design and engineering
• Experiment with AI-assisted design workflows (e.g., rapid prototyping, design-to-code exploration, automated documentation), while maintaining a high bar for usability and safety.

Lead User Insight & Experience Strategy

• Partner with Product early in problem definition to surface workflow realities, usability risks, and unmet user needs.
• Lead design-focused user research initiatives across clinicians, care teams, and patients, and translate research into clear UX principles and experience direction.
• Define and track UX-focused success metrics such as workflow efficiency, error reduction, AI feature adoption, and provider satisfaction.
• Ensure experience coherence as the platform evolves across EMR and AI surfaces.

Lead & Develop the Design Function

• Manage and mentor our Product Designer and part-time Graphic Designer.
• Set clear expectations around craft, accountability, and collaboration.
• Raise the overall level of UX rigor across the organization.
• Define a roadmap for scaling product design as Akido grows.

Who you are

• 8+ years of product design experience, including meaningful time in startup or growth-stage environments.
• 3+ years managing designers.
• Experience building or evolving a design system.
• Experience designing complex, workflow-heavy products.
• Comfortable operating at both strategic and executional levels.

You are motivated by ownership and impact. You are comfortable working in environments where clarity must be created. You value craft and systems, but you also value speed and execution.

You bring humility, accountability, and a strong work ethic. You are deeply user-focused and care about building products that materially improve people’s lives.

You are also curious about emerging design tooling and AI-assisted workflows, and excited to experiment with ways they can improve product development speed, iteration cycles, and design quality.

Experience in healthcare is a strong plus; genuine interest in improving healthcare is essential.

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.