Patient Navigator

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

Rhode Island Primary Care Physicians Corporation (RIPCPC) is seeking a Patient Navigator to support patients across its 65 primary care practices located throughout Rhode Island. This role focuses on supporting practices and their patients through post-visit and behavioral health interventions. The Patient Navigator complements the activities of embedded office staff and other wraparound team members employed centrally at RIPCPC. This position plays a key role in coordinating care, facilitating referrals, and improving patient access and continuity of care.

What you’ll do

• Act upon referrals ordered during office visits and facilitate appointment scheduling and referral entry in insurance-based systems, prioritizing BCBS and UHC plans
• Ensure accurate and thorough documentation of referrals within the EMR at every step of the referral process from initiation to closure, including closing the loop
• Ensure documentation is collected from patient specialist visits
• Identify if SDOH needs are present through coordination of services and handoff to care team members where appropriate
• Schedule appointments both internally and externally with outside specialists
• Facilitate referrals between care team members
• Act upon behavioral health referrals ordered during office visits and facilitate appointment scheduling
• Collaborate with RIPCPC clinicians for timely behavioral health referrals and schedule appointments via the RIPCPC booking site
• Facilitate relationships with community organizations
• Field calls for patients seeking a new primary care physician and provide contact information for RIPCPC providers accepting new patients
• Directly schedule new patients via Epic for select offices
• Facilitate Uber Health rides to patients’ primary care offices via the Uber Health Portal
• Attend and participate in related meetings and perform other job-related duties as assigned

Who you are

• 2–3 years in the medical field, preferably with a Medical Assistant or Quality Assistant background (preferred)
• Experience with patient-facing roles, particularly one involving telephonic outreach (preferred)
• Experience in primary care practices (strongly preferred)
• Experience with value-based metrics around quality and cost containment (preferred)
• Experience with EHRs, particularly Epic, eClinicalWorks, and Athena
• Comfortable with changing day-to-day priorities and assignments
• Comfortable working in a team
• Excellent verbal communication and interpersonal skills
• Detail-oriented, self-motivated, and comfortable in ambiguity
• Proficiency in using the Microsoft Office Suite
• Bachelors degree in healthcare related field prefered

Benefits

• Paid time off: 18 days per year, plus 11 paid holidays
• Medical, Dental, and Vision insurance
• Health Reimbursement Arrangement to reduce deductible liability
• Optional Health Savings Account (HSA)
• Prescription drug coverage
• Company-paid life insurance with option for additional voluntary life insurance
• Long-term disability
• 401(k) eligibility after 1 year of employment (employer contributions immediately vested once eligible and participating)

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.