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Marketing Intern - Customer Advocacy

Austin, TX HQ

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.     

Our values which reflect our view on what’s important and what’s right include:  

  • We’re humans not robots
  • Customers always come first
  • We work better together
  • Simplicity is our strength
  • Our reputation is priceless
  • Hard work pays off 

AlertMedia is looking for a Customer Advocacy Intern to support our Customer Advocacy Manager by driving forward strategic projects that showcase our happiest customers. Your work will ensure our customer quotes, logos, and review content are up to date and accurately represented across channels. You’ll also help power our annual virtual Customer Advisory Board event and support ad-hoc advocacy initiatives. 

Who you are:  
  
Are you a detail-oriented student who loves organization, project management, and helping marketing teams shine? Join AlertMedia as a Customer Advocacy Intern and support key initiatives that bring our customers’ voices to life across  a wide variety of channels.. 

What you get to do every day:  

Logo & Quote Management: 

  • Track and maintain a record of customer logos and quotes used across our website and marketing materials.
  • Help ensure customer usage aligns with brand guidelines and legal approvals. 

Event Support: 

  • Research and recommend virtual event vendors for our annual virtual Customer Advisory Board event and other events as needed. 

Third-Party Review Management: 

  • Draft thoughtful, professional responses to customer reviews on platforms like G2 and Gartner Peer Insights for internal review and posting.
  • Build and maintain a second half of the year calendar for ongoing review campaigns and outreach.
  • Develop a process for identifying and sharing review-based awards with Marketing to keep assets up to date. 

Miscellaneous Projects: 

  • Support ongoing advocacy initiatives and assist the Customer Advocacy Manager on ad-hoc projects such as content audits, tracking customer participation, and compiling success metrics. 
     

What you bring to the role:  

  • Currently pursuing an undergraduate degree in Marketing, Communications, Business or similar field
  • Detail oriented, with a strong commitment to excellent, mistake-free work
  • Strong written and verbal communication skills 
  • Familiarity with customer relationship management (CRM) tools or willingness to learn (e.g., Salesforce)
  • Ability to work independently and cross-functionally
  • Highly organized project manager, adept at prioritizing and managing competing deadlines
  • Demonstrates a growth mindset and eagerness to learn quickly in a fast-paced, evolving environment.   

   Why you’ll love working at AlertMedia:  

  • Paid internship
  • Flexible schedule
  • Commitment to community service with opportunities to give back  
  • A Best Places to Work company 9 years in a row as well as numerous other awards 
  • Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails  

  About AlertMedia:  

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 130 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.   

AlertMedia does not currently sponsor applicants for work visas. 

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.alertmedia.com/legal/privacy-policy/ 

 

 

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