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Customer Account Director

Remote, United States or Austin, TX HQ

Do work that matters.

At AlertMedia, everything we do supports our mission:  To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. 

Our core values drive us in our important mission of keeping people safe & informed: 

  • We’re humans not robots
  • Customers always come first
  • We work better together
  • Simplicity is our strength
  • Our reputation is priceless
  • Hard work pays off

AlertMedia is looking for a Customer Account Director to help increase revenue across our fast-growing customer base. This role will help grow revenue through leadership and participation in customer renewals, up-sells, and expansions. The Customer Account Director will work closely with our amazing customers, while partnering with our Customer Success Managers and the sales team to accomplish these goals. Success will be measured in our ability to retain and grow annual recurring revenue.   

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! 

Who you are: 

You are passionate about sales, while caring deeply about customers and their success. You are comfortable influencing and negotiating with executives at large-scale enterprises. You thrive in a quota driven environment. You are articulate, inquisitive, collaborative, and analytical.  You are a self-motivated, sales-minded professional who is highly organized and comfortable in a fast-paced, high-volume sales environment. You enjoy working closely with your peers, both as a leader and a learner.  

What you get to do every day: 

  • Develop and manage a sales pipeline, from prospecting to close, keeping detailed notes and activities in Salesforce. 
  • Build account maps to more effectively cross-sell within a set of named accounts.  
  • Partner closely with the Customer Success team to identify expansion opportunities and meet/exceed expansion revenue targets by:  
  • Understanding customer objectives and use-cases  
  • Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs  
  • Articulating value in products and services to help meet those needs  
  • Identifying new personas and contacts to drive further value within customer organizations 
  • Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s  
  • Reviewing renewals and any obstacles limiting adoption or creating renewal risk  
  • Collaborate cross functionally with internal teams, including Sales, Marketing, and Product  
  • Work with Marketing to deliver and follow up on regular outbound campaigns on new product updates, webinars, trainings, etc.  
  • Lead presentations and demos with a consultative, white glove approach  
  • Manage account issues and escalations as it relates to licensing, contracts, and renewals  

What you bring to the role: 

  • 5+ years previous experience in account management or sales with a history of success (preferably with a SaaS company)  
  • Experience managing a pipeline or roster of named accounts, and an ability to accurately forecast  
  • Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal  
  • Exceptional interpersonal skills; clear and concise written and oral communication skills  
  • Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level  
  • Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process 
  • This is a remote position based in the United States. Candidates must reside and work within the U.S. at all times. Please note, we are not currently able to employ individuals based in Alaska, Colorado, Louisiana, Mississippi, Montana, North Dakota, Oregon, Rhode Island, or West Virginia.

Why you’ll love working at AlertMedia: 

  • Competitive base salary + uncapped commissions + company-wide bonus program 
  • Generous and flexible time off and parental leave policies 
  • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
  • 401K with a generous company match 
  • Amazing rewards and incentives – we love celebrating each other! 
  • Commitment to community service with opportunities to give back  
  • A Best Places to Work company 9 years in a row and numerous other awards 
  • Access to cutting edge technology – Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc.  
  • Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams 

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. 

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.   

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.     

Come join us in our mission to save lives and minimize loss through effective communication.    

AlertMedia does not sponsor.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/ 

 

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