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Senior Solutions Engineer, Enterprise

Austin, TX HQ

Do work that matters. 

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. 

Our core values drive us in our important mission of keeping people safe & informed:  

  • We’re humans not robots 
  • Customers always come first 
  • We work better together 
  • Simplicity is our strength 
  • Our reputation is priceless 
  • Hard work pays off 

AlertMedia is seeking a Senior Solutions Engineer, Enterprise, to partner with our Enterprise Sales team and serve as the trusted technical advisor throughout the customer buying journey. In this role, you'll help some of the world's largest organizations evaluate how AlertMedia fits into their technology ecosystem by leading technical discovery, delivering tailored product demonstrations, validating integrations, and guiding customers through technical evaluations. 

As the technical bridge between Sales, Product, Engineering, and prospective customers, you'll simplify complex technical concepts, solve challenging business problems, and help secure the technical win in enterprise sales opportunities. You'll play a critical role in educating and empowering prospects to make confident decisions while ensuring AlertMedia is positioned as the best solution for their needs. 

Every day you'll collaborate across teams, influence product direction through customer feedback, and contribute to AlertMedia's continued growth while being part of our award-winning culture. 

Who you are: 

You thrive at the intersection of technology and business. You're passionate about helping enterprise customers solve complex challenges and enjoy translating technical capabilities into business value for both technical and executive audiences. 

You have a consultative mindset, excel at building trusted relationships, and are equally comfortable whiteboarding an API integration with developers as you are presenting business outcomes to executive stakeholders. You enjoy working collaboratively with Account Executives and believe the best customer experiences happen when everyone operates as one team with one goal. 

What you get to do every day: 

  • Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins.  
  • Lead consultative technical discovery sessions to understand customer business objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria. Translate discovery findings into a clear technical solution strategy. 
  • Deliver compelling, value-based product demonstrations tailored to each customer's technical and business objectives.  
  • Design and guide technical evaluations, proof of concepts (PoCs), and pilot programs that validate AlertMedia's value within enterprise environments.  
  • Become a subject matter expert across the AlertMedia platform and its technical capabilities. 
  • Design solution approaches that demonstrate how AlertMedia integrates into existing enterprise technology ecosystems. Confidently discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations with both technical and business stakeholders. 
  • Identify potential technical risks early and proactively develop solutions that remove obstacles to adoption.  
  • Own the technical response for RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation.  
  • Clearly communicate complex technical concepts to both executive and technical stakeholders, adapting your approach to different audiences.  
  • Document technical best practices and continuously improve presales processes to deliver an exceptional customer experience.  
  • Partner closely with Product, Engineering, Customer Success, and Marketing to communicate customer feedback, competitive insights, and product enhancement opportunities.  
  • Stay current on industry trends, enterprise technology, and AlertMedia's evolving platform capabilities.  

What you bring to the role: 

  • 5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers.  
  • Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles.  
  • Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions.  
  • Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations.  
  • Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture. 
  • Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers.  
  • Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment. 
  • Ability to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders. 
  • Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations.  
  • Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously.  
  • Highly collaborative with a customer-first mindset and a passion for delivering exceptional customer experiences.  
  • Self-motivated, adaptable, and comfortable thriving in a fast-paced, high-growth environment.  
  • Excellent analytical skills, attention to detail, and written and verbal communication skills. 

Preferred technical qualifications: 

  • Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations. 
  • Experience reading and interpreting technical documentation and specifications to support customer integrations and technical discussions. 
  • Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus. 
  • Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes. 

Location: Austin, TX preferred; open to remote candidates based in the U.S. 

Sponsorship: AlertMedia does not sponsor candidates.

Why you’ll love working at AlertMedia:   

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. 

  • Competitive Base Salary + Company-Wide Bonus Program  + Quarterly Bonus Plan
  • Generous and flexible time off and parental leave policies  
  • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!  
  • 401K with generous company match  
  • Amazing rewards and incentives – we love celebrating each other!  
  • Commitment to community service with opportunities to give back   
  • A Best Places to Work company 10 years in a row and numerous other awards  
  • Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails  
  • Ongoing career development opportunities through our Learning & Development team   
  • You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture 

About AlertMedia:   

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.   

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.     

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com     

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/    

 

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