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Senior Operations Manager, Process Innovation

Remote, Contiguous US

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

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Core Ops: Sr. Operations Manager, Process Innovation

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team. 

Today, our Process Innovation team acts as an internal consulting and implementation team to our broader Core Ops teams.  As a Sr. Operations Manager of Process Innovation, you will be responsible for unlocking and building key process optimizations that will enable Alma’s operations teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Operations, you will assist in developing and implementing a strategic roadmap of initiatives that drive our overall business objectives. 

In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the team will rely on to execute high-quality, excellent operations. You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships.

The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion. 

What you’ll do: 

  • Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
  • Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
  • Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
  • Mentor junior team members and lay the foundation for building a high-performing team
  • Collaborate closely with product leaders to foster strong alignment between product and operations teams
  • Drive organization-wide strategic initiatives and manage high-priority escalations

Who you are:

  • 5-8 years experience working in an operations role preferably within healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
  • You have at least 2-4 years of people management experience
  • Proven experience executing complex strategic and operational initiatives with strong business acumen and deep understanding of business and financial principles
  • Track record of driving results in fast-paced, dynamic environments
  • You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.  
  • Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
  • Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
  • Strong interpersonal and communication abilities, paired with a relentless focus on organization, meticulous attention to detail, and excellent project management skills.
  • You are passionate about mental health care, our mission at Alma, and diversity, equity, and inclusion

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Flexible PTO 

Salary Band: $150,000 - $175,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

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Diversity, Equity and Inclusion at Alma

At Alma, we work hard to bring together people from a vast set of backgrounds and identities. We aspire to champion diversity, amplify inclusive cultures and build equitably. 

Submitting the below information is optional and your answers will not be attached to your applicant profile. All answers are compiled into an anonymous dataset and will only be seen from a macro point of view to help us inform our Diversity, Equity & Inclusion (DEI) strategy and efforts. This information will not be used as selection criteria nor will it be used as any basis in connection with any decisions regarding your candidacy.  We take our DEI efforts seriously, and we would greatly appreciate your participation. Of course, you are welcome to opt out of submitting this information and there will be no consequences for your decision not to share this information.

Glossary of terms

  • Gender is personal (how we see ourselves), while sexual orientation is interpersonal (who we are physically, emotionally and/or romantically attracted to).
  • Race refers to the concept of dividing people into groups on the basis of various sets of physical characteristics and the process of ascribing social meaning to those groups. In this demographic survey, race is self-identified. Race differs from ethnicity in that commonalities such as national origin, tribal heritage, religion, language, and culture can describe someone’s ethnicity. People of any race may be of any ethnic origin. [1] [2] [3]
  • Nationality refers to the status of belonging to a particular nation, whether by birth or naturalization. It describes a legal relationship between an individual person and a political state. E.g.: American, Canadian. [1]
  • Two-Spirit is a modern pan-Native American umbrella term. Indigenous individuals may use the term Two-Spirit to reclaim traditions related to gender identity, gender expression, sexual orientation, spiritual identity, and/or traditional roles. [1] [2]
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