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Project Manager, Payer Operations

Remote, Contiguous US

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

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Project Manager, Payer Operations

As a Project Manager on the Payer Success team, you will serve as the critical bridge between our health insurance partners and internal teams, leading the execution of high-impact projects that drive Alma’s growth and strengthen our position as a preferred payer partner. In this role, you will lead the implementation of new partnership opportunities, foster seamless cross-functional collaboration, monitor success metrics, and optimize operational efficiencies.

In this role, you’ll work closely with cross-functional stakeholders—including Product, Engineering, Marketing, Operations, CX, and Sales—to align on payer-related initiatives, remove roadblocks, and drive strategic outcomes

What you’ll do:

  • Lead expansion initiatives by tracking tasks, monitoring timelines, escalating risks, and ensuring successful project completion.
  • Manage day-to-day execution of payer operations projects, supporting planning, coordination, and decision-making efforts.
  • Develop and maintain project plans, ensuring deliverables are routed effectively and progress is communicated clearly.
  • Facilitate cross-functional collaboration by leading internal and external stakeholder meetings and keeping teams aligned.
  • Build and maintain strong relationships with key internal and external partners.
  • Identify and implement process improvements to enhance efficiency, scalability, and overall payer operations effectiveness.

Who you are:

  • You have 2-5 years of Healthcare, Payer, Project Management or related experience.
  • You have experience utilizing Project Management tools such as Asana.
  • You have an analytical mindset and are proficient in Excel or Google Sheets.
  • You have experience navigating sudden shifts in priority and are comfortable in ambiguous and nuanced settings.
  • You have experience introducing new processes or systems within a payer organization that requires effective change management.
  • You have experience navigating and mitigating risks associated with project management, including scheduling, resources, and stakeholder management.
  • You have the ability to recognize opportunities for process improvement and drive the implementation of those improvements.
  • You have the ability to present ideas and bodies of work to small and large audiences.
  • You are self-directed with the ability to set priorities, plan, and organize tasks and deliverables as needs evolve.

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Flexible PTO 

Salary Band: $110,000 - $140,000 

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

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Diversity, Equity and Inclusion at Alma

At Alma, we work hard to bring together people from a vast set of backgrounds and identities. We aspire to champion diversity, amplify inclusive cultures and build equitably. 

Submitting the below information is optional and your answers will not be attached to your applicant profile. All answers are compiled into an anonymous dataset and will only be seen from a macro point of view to help us inform our Diversity, Equity & Inclusion (DEI) strategy and efforts. This information will not be used as selection criteria nor will it be used as any basis in connection with any decisions regarding your candidacy.  We take our DEI efforts seriously, and we would greatly appreciate your participation. Of course, you are welcome to opt out of submitting this information and there will be no consequences for your decision not to share this information.

Glossary of terms

  • Gender is personal (how we see ourselves), while sexual orientation is interpersonal (who we are physically, emotionally and/or romantically attracted to).
  • Race refers to the concept of dividing people into groups on the basis of various sets of physical characteristics and the process of ascribing social meaning to those groups. In this demographic survey, race is self-identified. Race differs from ethnicity in that commonalities such as national origin, tribal heritage, religion, language, and culture can describe someone’s ethnicity. People of any race may be of any ethnic origin. [1] [2] [3]
  • Nationality refers to the status of belonging to a particular nation, whether by birth or naturalization. It describes a legal relationship between an individual person and a political state. E.g.: American, Canadian. [1]
  • Two-Spirit is a modern pan-Native American umbrella term. Indigenous individuals may use the term Two-Spirit to reclaim traditions related to gender identity, gender expression, sexual orientation, spiritual identity, and/or traditional roles. [1] [2]
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