Benefits Manager

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Benefits Manager

We are seeking an experienced and detail-oriented Benefits Manager to oversee and administer our employee benefits programs. This role will focus on ensuring compliance, seamless operations, and a positive employee experience across leave of absence (LOA), accommodations, life events, COBRA administration, payroll auditing and reporting, and other core benefits work streams. The Benefits Manager will also play a key role in supporting open enrollment, managing vendor relationships, and ensuring our programs reflect our culture and commitment to employee well-being.

What You’ll Do 

• Leave of Absence (LOA) & Accommodations
  • Manage all LOA processes, including FMLA, parental, medical, and other statutory/state leaves.
  • Serve as primary liaison with leave and disability vendors.
  • Oversee accommodations under ADA and other applicable laws, partnering with HRBPs and managers.
• Benefits Operations
  • Administer life event changes, COBRA, and long-term disability benefits.
  • Oversee payroll audits and reporting to ensure accuracy in benefit deductions and contributions.
  • Ensure compliance with ERISA, ACA, COBRA, FMLA, ADA, HIPAA, and other applicable regulations.
  • Maintain and update benefit documentation, policies, and employee communications.
• Vendor & Program Management
  • Manage and evaluate relationships with benefits vendors, brokers, and third-party administrators.
  • Partner with internal stakeholders (Payroll, HRIS, Legal) to ensure processes run smoothly.
  • Provide support for open enrollment, including testing, communications, and employee support.
• Employee Experience & Support
  • Serve as an escalation point for complex employee benefits questions.
  • Support employees in navigating LOA, accommodations, and disability claims.
  • Ensure timely and accurate communication of benefit changes and programs.
• Compliance & Governance:
  • Deep knowledge of ERISA, ACA, FMLA, COBRA, ADA, HIPAA, and state-specific leave laws; ensures Alma stays audit-ready and risk-free.
• Cross Functional Collaboration
  • Work closely with HRBPs, Payroll, Legal, and managers to ensure consistent application of policies.

Who You Are 

• 5+ years of progressive benefits experience, with strong expertise managing LOA, COBRA, ADA accommodations, and compliance. Experience at a tech or high-growth company is strongly preferred.
• Demonstrated experience managing vendor relationships (eg. leave administrators, COBRA, disability carriers, brokers) and supporting open enrollment to ensure service quality and accountability.
• Strong knowledge of federal, state, and local regulations related to benefits. 
• High attention to detail with excellent organizational and problem-solving skills.
• Strong analytical skills; able to conduct payroll audits, interpret benefit utilization data  and identify errors, trends, and opportunities for process improvements.
• Proficient in HRIS and benefits administration systems; advanced Excel skills preferred.
• Demonstrates excellence in strong cross-functional collaboration, interpersonal, and communication skills; able to support employees with empathy and clarity.

Desired Attributes:

• Employee-Centric Mindset: Balances compliance with empathy; able to guide employees through challenging leave/disability situations with clarity and compassion.
• Change Agility: Supports open enrollment, new vendor rollouts, and benefits refresh initiatives with flexibility and resilience.

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $110,600 - $157,800

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.