ROLE OVERVIEW The Business Systems Analyst will support the company’s growing tech stack and integration ecosystem. This role will be a key player in the implementation and ongoing improvements to new and existing software solutions, provide technical support to end users, and support and build system integrations. The ideal candidate has a product mindset, loves working with diverse technologies, and values continuous improvement.This role will report directly to the Director of Technology, will work alongside other members of the technology team, and will partner closely with cross-functional teams on a daily basis.
WHAT YOU'LL DO
Administration & configuration of new & existing SaaS platforms
Work with technology leadership on systems and integration improvements
Collaborate with the business users to understand requirements and application functionality/capabilities to identify potential efficiency improvements to existing business processes from a technical perspective
Learn the appropriate applications, data, and processes used and supported by the company
Document business requirements and diagram business processes
Support the implementation of automations, features, integrations, and workflows that add value to the customer journey and the organization
Create, maintain, and deliver high-quality, effective end-user and admin training and documentation
Approach work initiatives with an operational excellence mindset—showing curiosity, challenging the status quo, and questioning established processes or assumptions
EXPERIENCE WE'RE LOOKING FOR
A bachelor's degree in Computer Science, Engineering, or Business
2+ years of experience in a technical role
Experience in application analysis, troubleshooting and supporting business applications
Experience in one or more of the following operational systems: ERP, iPasS platforms, Returns Platforms, EDI, Ecommerce platforms, WMS, POS
Bonus points for experience with NetSuite, Tray.io, and/or Shopify
Programming languages such as Javascript, Python, and SQL
Experience at a retail or ecommerce company a plus
WHAT YOU'LL BRING TO THE TABLE
Strong sense of urgency and ability to prioritize inbound requests
Project management skills
Excellent verbal and written communication
Customer support skills, including the ability to train users and present data
WHAT WE OFFER
From the start, our founders, Heather and Rachael, envisioned a company culture that was both dynamic and intentional. Today, ALOHA Collection proudly upholds those same values. Every member of Team ALOHA, from the director level and beyond, receives opportunities for personal and professional growth, alongside education about Hawaiian culture and the company’s origins. We believe in putting family first, which is why we offer flexible work-from-home options and provide understanding when life’s unexpected moments arise. And if you haven’t heard, we LOVE working together!
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule
Weekdays
Hybrid, with the option for remote work
Pay
$80,000 - $90,000
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