Operations Associate - Payment Service Provider (PSP)

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

As an Operations Associate – PSP (Payment Service Provider), you will support the payment and funding operations that enable customers to seamlessly move money into and out of the Alpaca platform. You will play a key role in monitoring payment workflows, assisting with reconciliation processes, and ensuring the accuracy and reliability of our payment operations.

Based in our GIFT City (Gujarat International Finance Tec-City) office, you will work closely with teams across operations, finance, compliance, and engineering to maintain efficient and compliant payment processes. This includes monitoring deposits and withdrawals, investigating payment exceptions, and supporting integrations with payment partners and financial institutions.

This role is ideal for someone early in their career who is detail-oriented, analytical, and interested in learning how modern fintech platforms manage payment infrastructure and financial operations. You will gain hands-on exposure to payment systems, reconciliation workflows, and operational processes that support global financial services.

Things You Get To Do:

• Monitor daily payment operations including deposits, withdrawals, and funding workflows
• Perform reconciliations between internal systems, banking partners, and payment providers
• Investigate and help resolve payment exceptions, failed transactions, and operational discrepancies
• Support operational workflows related to payment processing and settlement
• Work with internal teams to escalate and resolve payment-related customer issues
• Assist in maintaining documentation for payment operations procedures and workflows
• Help improve operational efficiency by identifying opportunities for process improvements
• Support operational readiness for new payment methods, partners, and product features
  
  

Who You Are (Must-Haves):

• 0–2 years of experience in payments operations, financial operations, fintech, or a related field
• Bachelor’s degree in Finance, Economics, Business, Commerce, or a related discipline
• Strong attention to detail and ability to work with financial data accurately
• Analytical mindset with good problem-solving skills
• Strong communication and collaboration skills
• Ability to manage multiple operational workflows in a fast-paced environment
• Interest in fintech, payments infrastructure, and financial services

Who You Might Be (Nice-to-Haves):

• Internship or prior exposure to payment operations, banking operations, or fintech platforms
• Familiarity with payment rails, bank transfers, or digital payment systems
• Experience working with spreadsheets or basic data analysis tools
• Understanding of reconciliation processes and transaction monitoring
• Experience working in a startup or fast-growing fintech environment
  
  

Location Requirement:

This role is based onsite in GIFT City, Gujarat, and requires working from the office in accordance with regulatory and operational requirements.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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