Back to jobs
New

Senior Manager, Technical Operations & Observability

Brooklyn, NY; Washington, D.C.; San Francisco, CA

AI can be a powerful tool for good in the world – at Altana we apply AI to the world’s largest organized body of supply chain data to power a more resilient, more secure, and more sustainable model of global commerce. Our customers connect to the Altana network to build resilience for critical industries and infrastructure, automate and safeguard cross-border trade, transform insurance underwriting, protect national security, combat modern slave labor, disrupt fentanyl trafficking, and ensure that their products are sustainable.

Altana is backed by leading investors and used by the world’s most important organizations, including Lloyd’s, Maersk, multiple government agencies across the US, UK, EU, Singapore, and Australia, General Atomics, Boston Scientific, and more. We are building a global platform connecting the public and private sectors into an AI-powered network for building trusted supply chains. We operate in accordance with our values: we focus on value creation, not capture; we foster diversity and embrace difference; we embrace reality; we get things done; we amaze our clients. When you join Altana, you’ll be joining a vibrant, collaborative team working together to solve complex problems with the potential for global societal impact.

The Opportunity at Altana

Leading the teams responsible for ensuring the operational health and efficiency of all Altana's technical infrastructure is at the heart of this role, encompassing Observability, Site Reliability Engineering (SRE), Incident Management across all systems, and internal IT Operations. While the specific technologies and challenges differ between production and internal domains, the core principles of reliability, efficiency, and proactive management are paramount in both. You will work closely with peer teams, including Cloud Engineering, Developer Experience, and Information Security, and actively engage with peers across Engineering regarding our production infrastructure cost and utilization. You will leverage data from Observability and FinOps to gain a holistic understanding of the production platform's performance, reliability, and cost profile, using these insights to drive strategic initiatives, refine our Incident Management processes, and make informed decisions that enhance both the resilience and cost-efficiency of our production systems. Simultaneously, you will ensure our IT Operations provide a stable, secure, and efficient environment that empowers our entire team. This integrated approach, applying operational excellence and data-informed decision-making across both production and internal systems, enables us to scale effectively, proactively address challenges, and maintain a high bar for technical reliability and efficiency across the board.

 

Key areas under your stewardship include:

 

  • Observability: Define and implement comprehensive monitoring, logging, and tracing strategies to gain deep insights into system behavior and performance across our technical infrastructure.

 

  • Site Reliability Engineering (SRE): Champion SRE principles to ensure the reliability, availability, performance, and efficiency of our production services. 

 

  • Incident Management: Lead and refine the incident response process, ensuring timely detection, mitigation, and resolution, and driving continuous improvement based on post-incident analysis and implementing blameless postmortems.

 

  • IT Operations: Oversee the day-to-day management and reliability of our internal IT infrastructure and services, applying operational excellence principles and ensuring a productive environment for all employees.

 

  • FinOps: Collaborate on implementing strategies and processes to optimize infrastructure costs, leveraging insights to inform operational decisions and drive efficiency.

 

Your Responsibilities

 

Strategic Leadership & Planning

  • Define and execute the technical strategy for the team, aligning it with overall business objectives for both production reliability and internal IT efficiency.
  • Work closely with peer engineering teams to influence infrastructure cost optimization strategies.
  • Collaborate with engineering teams to ensure new services are designed and built with operability, reliability, and cost-efficiency in mind.
  • Stay current with industry trends and best practices in observability, SRE, cloud operations, FinOps, and IT service management.

Team Leadership & Development

  • Lead, mentor, and develop high-performing teams across the Observability, SRE, Incident Management, and IT Operations functions.
  • Champion a culture of proactive monitoring, operational readiness, and continuous learning within your teams.
  • Manage on-call rotations and ensure effective response procedures are in place.

Operational Excellence

  • Oversee the management and continuous improvement of our internal IT infrastructure, ensuring it meets the needs of a growing, distributed team.
  • Lead the incident management process for production issues, ensuring effective communication, rapid response, and thorough post-mortems that lead to lasting improvements.
  • Drive automation efforts across operational tasks in both production and internal IT environments to reduce toil and increase efficiency.



About You

  • Experience building, leading, and developing high-performing technical operations, SRE, or IT teams.
  • Proven experience in implementing and managing observability platforms and practices for production systems.
  • Strong understanding of Site Reliability Engineering principles and practices.
  • Experience with IT operations, including managing internal infrastructure and services in a modern, cloud-influenced environment.
  • Familiarity with FinOps principles and experience leveraging cost data to influence technical and operational decisions, particularly in a cloud environment.
  • Demonstrated experience in leading and improving incident management processes for critical systems.
  • Proficiency in cloud platforms such as AWS, Azure, or GCP.
  • Strong understanding of monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog).
  • Excellent problem-solving, communication, and leadership skills.
  • Ability to work effectively in a fast-paced, dynamic environment.

This role can be based in New York City, Washington D.C., or the San Francisco Bay Area with an expectation of hybrid work or occasional travel as needed. 

 

US Salary Range and Benefits

$185,000 - $220,000 USD

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position.  The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including:

  • Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
  • Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
  • Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
  • Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
  • 401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program.
  • Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
  • Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
  • Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
  • Employee Assistance Program: Free access to confidential personal support.
  • Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

 

Why it’s great to work at Altana

  • We love to collaborate, and we win as a team!
  • We are committed to engineering excellence
  • We value personal and professional development
  • We learn from diverse backgrounds and perspectives
  • We impact the world, from enabling developing countries to identifying drug traffickers

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.

Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Altana ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.