Quality Systems Manager (QMS)

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.
 
ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.
 
When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

About the Role:

Supports the product development teams in quality process management, CAPA, failure investigations, and design control guidance. Coordinates, monitors, and reports on quality-related activities of the organization. Participates in internal and external audit preparations and operations. Organizes and provides quality system training to staff. The ideal candidate will love quality processes and be driven to improve on them; it’s an excellent opportunity to implement flexible quality management processes in a widely varying product development environment. This position may include supervisory responsibilities over a team of quality and test engineers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

• Ensures that the Quality Management System is properly implemented and maintained
• Promotes awareness of quality, regulatory, and customer requirements throughout the organization
• Reports to other management team members on matters regarding the implementation and effectiveness of the quality system, including quality audits and CAPAs
• Ensures the appropriate oversight, implementation, and review of the CAPA system
• Ensures the appropriate implementation and review of internal audits
• Interfaces with external agencies and customers for periodic planned audits, impromptu visits, and investigations of reported quality issues
• Interfaces with representatives of customers’ quality organizations
• Participates in project design controls and provides oversight and guidance to the rest of the quality team

Qualifications:

• 10+ years of professional experience in Quality Assurance including some quality management responsibilities
• Experience and knowledge of quality system standards, regulations, implementations, CAPA process, supplier management, and auditing techniques and principles

Education/Experience:

• Minimum of a bachelor’s degree (B.S.), and preferably an M.S, from a technical college or university in an Engineering, Science, or Technical Management field

Desired Skills/Experience

• AS9100 auditor training, Regulatory Affairs Certification, and/or Six Sigma certifications are strongly desired
• Experience in multiple regulated industries and managing quality processes with an eye toward continual improvement
• Familiarity with Airworthiness, safety, and qualification requirements including AR4754, AR4761, DO-160, DO-178, DO-254

Leadership Ability: 

• Ability to speak effectively in front of a group
• Ability to gain the support of the organization and redirect their thinking to accomplish a given goal or directive
• Must demonstrate consistent aptitude in creating and updating quality system documents and best practices, as well as the implementation of effective training mechanisms across the organization
• Must be able to present information effectively and to respond professionally to questions from peers, supervisors, and customers

Language Ability:

• Ability to create, read, analyze, and interpret complex documents to respond effectively to inquiries and complaints
• Ability to write problem statements, draw accurate conclusions, and form arguments supported by evidence for regulatory submission

Location: Hybrid in Conklin, NY (on-site at least 50%)

Salary Range: $120K-$170K 

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience 

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.