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Application Support Analyst (Banking/Investment/Trading exp required)

New York City, New York, United States

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.
 
ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.
 
When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

Job Title: Application Support Analyst – Trading Floor IT Services

Location: Chicago IL / New York, USA Department: Trading floor services

Job Type: Full-Time, On-site 3/5

Position Description:

Our client is seeking a highly motivated and technically proficient Application Support Analyst to join the team supporting trading floor applications. The role involves troubleshooting complex systems, collaborating with global teams, and ensuring smooth, reliable operations for mission-critical financial applications. This position demands strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional client service in a fast-paced trading environment.

Key Responsibilities

  • Provide timely resolution for functional and technical issues, escalating as needed.
  • Troubleshoot application issues within a complex, global financial environment.
  • Collaborate with local and global development and support teams to resolve incidents.
  • Monitor environments, manage new release rollouts, and assess the impact of industry-wide events.
  • Deliver user training, maintain up-to-date documentation, and onboard new team members.
  • Offer “follow-the-sun” support for other regions (Europe, Asia).
  • Act as liaison between trading desks and IT teams, maintaining strong user relationships.

Trading & Financial Domain Knowledge

  • Understanding of the trade lifecycle: order capture → execution → booking → settlement.
  • Familiarity with trading platforms such as Murex, Calypso, Fidessa, Bloomberg TOMS, or proprietary systems.
  • Knowledge of multiple asset classes (equities, fixed income, FX, derivatives).
  • Understanding of market connectivity protocols (FIX, SWIFT, proprietary APIs).
  • Awareness of key regulatory frameworks (MiFID II, EMIR, Dodd-Frank).

Technical Skills

Operating Systems – Strong Linux/Unix (shell scripting, navigation) and good Windows knowledge.

Scripting & Automation – Bash, Python, or PowerShell for automation and monitoring.

Databases – SQL proficiency (Oracle, SQL Server, PostgreSQL) for data analysis and troubleshooting.

Messaging Middleware – Kafka, RabbitMQ, ActiveMQ, Tibco EMS.

Monitoring Tools – Splunk, ELK Stack, AppDynamics, Grafana, Prometheus, ITRS Geneos.

Market Connectivity Protocols – FIX, SWIFT, proprietary exchange APIs.

Deployment Tools – Basic CI/CD knowledge (Jenkins, GitLab CI).

Networking – Ability to diagnose TCP/IP, firewall, DNS, and proxy issues.

Incident & Problem Management

  • L1/L2 application support experience in high-pressure environments.
  • Familiarity with ITIL processes (incident, problem, change management).
  • Skilled in root cause analysis and creating post-incident reports.
  • Ability to manage and escalate P1 incidents affecting trading activities.

Interpersonal Skills

  • Strong analytical, follow-up, and problem-solving abilities.
  • Adaptive, detail-oriented, and able to work in dynamic, high-pressure settings.
  • Independent yet collaborative team player.
  • Client-focused, proactive in anticipating needs.
  • Clear and adaptable written and verbal communication skills for varied audiences.

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

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