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Operations Associate, Investor Services

Manchester, NH

About Alumni Ventures

Alumni Ventures is one of the world’s most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,300+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, and Manchester, NH, we’re rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.

About the Role

The Operations Associate, Investor Services our investors receive best-in-class service across every touchpoint. You’ll act as a key link between our Community, Sales, and Investor Relations teams — resolving inquiries, refining processes, and shaping how we engage with our investors.This is a full-time role based in Manchester, NH, reporting to the Director of Investor Relations. It’s an exciting opportunity for someone eager to grow in the venture capital industry while delivering exceptional service to high-net-worth investors.

What You’ll Do

  • Provide timely, high-quality support to investors and prospects via email and phone
  • Identify opportunities to improve service delivery and streamline workflows across investor touchpoints
  • Improve and operationalize playbooks, processes, and tools that drive investor satisfaction
  • Collaborate across departments to enhance client engagement and outcomes
  • Use CRM systems, data, and automation to streamline workflows and measure performance

Who You Are

  • 1–3+ years of experience in customer service and/or sales, ideally with high-net-worth clients
  • Excellent communication and relationship-building skills
  • Comfortable with HubSpot CRM (or similar) and eager to improve systems
  • A proactive problem solver who thrives in a fast-paced, collaborative environment
  • Curious about venture capital and motivated to learn and grow

Nice To Have

  • Interest in entrepreneurship and the venture capital industry
  • Experience with Jira, NetSuite, or similar tools
  • Familiarity with using AI/automation to improve workflows
  • Comfort analyzing customer experience metrics to drive improvements

 

Compensation on this role is $65,000 plus bonus, equity and benefits.

 

 

Our benefits include Medical, Dental, Vision, 401k match, HSA, FSA, Life Insurance, Pet Insurance, Flexible PTO, and Parental Leave as well as career development.

All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Please review our Privacy Policy. 

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