Hub Operations Intern: Lagos

We are seeking a proactive and detail-oriented Hub Operations Intern to support the daily management of our hubs in Lagos and other locations. This internship offers hands-on experience in various aspects of hub operations, including facility management, attendance tracking, vendor coordination, event planning, and stakeholder engagement.

As an intern, you’ll be key in ensuring operational efficiency, maintaining excellent customer experiences, and supporting our operations team (facility management staff and volunteers). If you're highly organized, solution-driven, and eager to gain real-world experience in operations management, this role is perfect for you!

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ROLE SUMMARY

ALX Africa is now looking for a Hub Operation Intern to work from our office in Lagos, Nigeria, and support the daily management of our hubs in Lagos and other locations.

KEY RESPONSIBILITIES

• Assist the Hub Operations Manager with daily tasks and operations.
• Monitor and analyze hub performance, providing insights for improvement.
• Manage day-to-day operations, including facility maintenance and inventory tracking.
• Conduct routine operational reviews and audits
• Work closely with and supervise the Facilities team on repairs, janitorial services, Security, and maintenance.
• Help implement new processes and procedures to improve hub operations.
• Enhance customer experiences through efficient service delivery.
• Support event planning and coordination for community engagements.
• Track and report key operational metrics.
• Provide cross-functional support to other business units.
• Perform any additional duties as assigned.

SKILL REQUIREMENTS - ESSENTIAL

• A degree in any related field.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Google Suite and a willingness to learn new software tools.
• A detail-oriented, problem-solving mindset with a proactive approach.

SKILL REQUIREMENTS - PREFERABLE 

• Event management
• Data Analysis
• Sale and Marketing

PERSON SPECIFICATION/ATTRIBUTES

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

Due to the considerable amount of virtual work and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed in working in small teams physically but in larger efforts virtually. Self-driving to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.