Operations Coordinator

Are you passionate about building systems, improving processes, and enabling teams to execute effectively? Would you describe yourself as highly organised, analytical, and quick to learn? Do you thrive in cross-functional environments where coordination, accountability, and attention to detail are critical? Does the opportunity to support operational excellence at ALX excite you?

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

The Operations Coordinator, Office of the COO, will provide administrative and coordination support to the team in the COO’s office. This role will ensure that the Office of the COO operates with strong rhythm, follow-through, and attention to detail.

The ideal candidate is a reliable operator who is comfortable managing calendars, coordinating meetings, preparing materials, tracking follow-ups, organising information, and supporting day-to-day execution. They should be highly responsive, discreet, structured, and able to work in a fast-moving environment with multiple priorities.

This is a critical support role for someone who enjoys making senior leaders more effective, keeping work organised, and ensuring that important details do not fall through the cracks. The role will have a dual reporting line to the COO and the Chief of Staff to the COO.

Specific Responsibilities

Executive and Administrative Support

Provide day-to-day administrative support to the COO’s office. Responsibilities may include:

• Managing calendars, scheduling meetings, and resolving calendar conflicts.
• Coordinating internal and external meetings, including agendas, materials, logistics, and follow-ups.
• Preparing briefing packs, meeting documents, and supporting materials.
• Supporting travel planning, itineraries, accommodation, and logistics where needed.
• Managing expense submissions, reimbursements, procurement requests, and basic administrative processes.
• Supporting document organisation, file management, and information retrieval.
• Ensuring the COO is prepared for key meetings and commitments.

Project and Workstream Coordination Support

Assist the COO’s office with coordination across priority projects and cross-functional workstreams. Responsibilities may include:

• Maintaining project trackers, timelines, milestone updates, and status documents.
• Following up with project owners on deliverables and deadlines.
• Helping organise project meetings, workshops, retrospectives, and planning sessions.
• Supporting the preparation of project updates and progress reports.
• Tracking risks, blockers, and dependencies for escalation.
• Ensuring that project documentation is up to date and easy to access.

Communication and Stakeholder Coordination

Help the Office of the COO communicate clearly and consistently with internal and external stakeholders. Responsibilities may include:

• Drafting emails, meeting notes, reminders, and internal updates.
• Coordinating communications between the COO's office and functional & regional teams.
• Managing stakeholder lists, contact information, and distribution groups.
• Supporting the preparation of leadership updates, presentations, and announcements.
• Ensuring timely responses to requests and helping route issues to the right owners.

Office Operations and Rhythm

Support the overall effectiveness, organisation, and rhythm of the Office of the COO. Responsibilities may include:

• Maintaining team calendars, planning rhythms, priority trackers, and shared folders.
• Supporting quarterly planning, sprint planning, retrospectives, and operating reviews.
• Helping coordinate leadership offsites, workshops, team sessions, and all-hands preparation.
• Creating structure where needed so that information, decisions, and follow-ups are easy to find.
• Identifying opportunities to improve administrative processes and office routines.

Ideal Candidate Profile

We are looking for someone who is organised, proactive, dependable, and highly detail-oriented. The ideal candidate will bring:

• 2+ years of experience in administration, executive support, operations coordination, project coordination, or a similar role.
• Strong calendar management and meeting coordination experience.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines at the same time.
• High level of discretion, professionalism, and judgment.
• Strong follow-through and comfort holding others accountable to agreed actions.
• Ability to work independently, anticipate needs, and solve problems proactively.
• Comfort working with senior leaders and cross-functional teams.
• Strong proficiency with productivity tools such as Google Workspace, Microsoft Office, Slack, project trackers, and calendar tools.
• Alignment with ALX's mission and commitment to creating opportunity for young Africans at scale.

Nice to Have

• Experience supporting a C-level executive, senior leader, or leadership office.
• Experience in a fast-paced, high-growth, start-up, education, social impact, or pan-African organisation.
• Experience coordinating cross-functional projects or leadership routines.
• Familiarity with project management tools such as Asana, Monday.com, Trello, ClickUp, or similar.
• Experience supporting distributed or remote teams across multiple countries or time zones.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

This role requires strong self-management, proactive communication, and the ability to collaborate effectively in a distributed, cross-functional environment. The successful candidate should be comfortable working across teams and time zones, using digital collaboration tools, and maintaining momentum in a remote-first setting.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to hiring@alxafrica.com

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