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Enrollment Specialist
Remote
Transforming the lives of those affected by severe mental illness
At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation’s top academic medical centers we’ve pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients’ well-being, we help them not just survive, but truly thrive.
Amae Health is a Series A, venture-backed Public Benefit Corporation on a mission to build the nation’s leading center of excellence for individuals living with SMI. We’re backed by top-tier healthcare and technology investors behind transformative companies like Cityblock, Oscar, Palantir, Square, Instacart, and Lyft. Our strategic partners also include leading health systems such as Cedars-Sinai Health Ventures and CommonSpirit Ventures, reinforcing our commitment to reshaping mental health care at scale.
We’re Hiring!
Amae Health is looking for a dedicated and empathetic Enrollment Specialist to join us in providing exceptional care for complex adult members. This is a full time, remote role and will work 11:00am to 7:00pm PT, Monday - Friday.
The Opportunity:
The Enrollment Specialist is the first point of contact for Amae and makes a lasting, meaningful impression on our patients and their families. As an extension of our care teams, Enrollment Specialists engage with patients, their families, social workers and hospital systems to facilitate access to care and support the intake and referral process to Amae Health.
What you’ll work on:
- Answer inbound calls from caregivers, families, and patients in need, as well as from hospitals and social workers
- Conduct outbound calls as needed to follow up with patient referrals, including patients and families, as well as across hospitals and social workers
- Engage with social workers to understand patient needs and encourage referrals to Amae Health
- Use clear and articulate communication to effectively convey information about Amae Health’s services
- Schedule and follow up on calls to ensure ongoing communication and patient referrals
- Maintain accurate records of interactions and follow-up activities in our CRM system
- Provide compassionate and empathetic support to social workers and potential patients
- Collaborate with internal teams to ensure a seamless referral process and high-quality patient care
About You:
Compassionate and empathetic, you are naturally comfortable engaging in thoughtful and supportive conversations about difficult and often traumatic mental health experiences. High EQ and low ego, you leverage your blend of exceptional communications skills, comfort in a phone based environment and understanding of how healthcare works to effectively follow up and follow through with our patients, bringing them into care at Amae. Your work speaks to your strong goal orientation, and persistence and resourcefulness are key strengths. If you are collaborative and team-oriented, and are excited to be part of an organization that is truly making a difference in the lives of patients with severe mental illness, we would love to hear from you!
What you’ll have:
- 2+ years of previous experience in a call or contact center, customer service, hospitality or related customer-facing role
- Excellent verbal and written communication skills
- Ability to be persistent, scrappy, and resourceful in securing patient referrals, going above and beyond to support these patients in need
- Strong proficiency in using CRM systems and computer applications (eg. Slack, Google Suite, Ringcentral)
- Empathy and compassion in dealing with sensitive patient information and situations
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Preference for experience with the mental health field
What We Provide:
Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.
- Health Insurance: Comprehensive medical, dental & vision plans
- Employee Assistance Program
- 401(k)
- FSA & HSA savings programs
- Short & long-term disability
- Commuter assistance
- 10 days paid time off (PTO)
- 5 days sick leave
- Parental Leave - 12 weeks for birth and non birth parent
- 11 company holidays
Amae Health is committed to fair and equitable compensation practices:
Base pay for this position is $26.00 per hour
More About Amae:
'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.
We’re a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated upon achieving outcomes for our patients, and ensuring lasting recovery.
Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
More About Amae:
'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.
We’re a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated upon achieving outcomes for our patients, not on the volume of services provided.
Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
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