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Senior Product Operations Manager

San Francisco, CA

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

 

About The Role & Team
Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers. This is a hybrid role that requires you to be in the San Francisco office two days a week. 

As a Senior Product Operations Manager, you will work closely with the Product Leadership Team, and Product Managers to drive end-to-end product development initiatives. In this role, you will participate in our Strategy & Planning and Voice of Customer functional areas and be a key partner for our core Products.

 As a Senior Product Operations Manager, you will:
  • Drive the product strategy through the execution of the Product team’s monthly, quarterly and annual planning processes. Work closely with the Product Leadership Team to drive Amplitude’s long-term and near-term vision and roadmap
  • Build and leverage deep subject matter expertise to lead go-to-market strategy of products shipped within all our products. Partner with Product, Product Marketing, and GTM teams to take products from ideation to GA
  • Own and operationalize new cross-functional product processes that help drive alignment and deliver value to the business and to customers
  • Operationalize stepwise improvements to Amplitude’s product development lifecycle, continuously improving the way we build and ship new products
  • Execute on complex product initiatives that span multiple teams and functions
  • Ensure customer insights are central to product operations, influencing development and launch strategies. Support the current VoC program to capture, analyze, and integrate customer feedback into the product development process.
You’ll be a great addition to the team if you have:
  • You have 7+ years of experience working in product, strategy, or operations
  • You have worked closely with a product team before and have implemented processes that improved how they build and ship products
  • You have product development DNA; you love to build market-leading products that delight customers
  • You have strong communication skills, and cross-group collaboration is your superpower
  • You have a track record of successfully executing complex cross-functional projects involving multiple stakeholders across different teams
  • You are comfortable working with leadership to drive high-visibility projects
  • You are nimble and resourceful; you can just as easily complete an ad-hoc request from Support or Sales as you can execute a complex product initiative
  • You can solve a problem by going deep with strong attention to detail, but you can also zoom out and see the bigger picture
  • You demonstrate Amplitude’s core values of humility, ownership, and growth mindset
  • You have experience in or a passion for learning the Analytics product domain

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

  • Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
  • Flexible time off, ​p​aid holidays, and more
  • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
  • Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support 
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
  • Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude: 

 

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

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Demographic Questions - United States

To help hold ourselves accountable to our diversity and inclusion objectives, and for government reporting purposes, please take a few moments to complete the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Why is Amplitude collecting demographic data? What is Amplitude trying to achieve by collecting this data?

Collecting demographic data is part of our commitment to inclusivity and fairness in the hiring process. Amplitude has made a commitment that all candidates experience a fair and equitable hiring process. As a data-driven company, we believe you can’t improve something if you can’t measure it. We are implementing methods to measure fairness in the Amplitude hiring process, and we need demographic data from applicants to achieve these goals. 

As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

 

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

 

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