Senior Solutions Engineer

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,500 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

As an Amplitude Senior Solutions Engineer, you will help lead our prospects and customers to understand the power of the Amplitude platform to transform their digital product experiences, experiment on their digital properties and retarget their customers.  You’ll have the opportunity to meet with Product and Marketing leaders, Analytics owners, Engineering teams from some of the most exciting brands on the planet. You will help drive business and technical discovery sessions, and lead winning proofs of concept and creatively position Amplitude’s value in the context of their business. You’ll be the face of Amplitude to some of the world’s most interesting and innovative businesses.

Solutions Engineers are the voice of the market internally at Amplitude.  Successful candidates must demonstrate a track record of developing and maintaining relationships with technical stakeholders both internally and externally.

It’s a rewarding job where you will have a direct influence on our revenue and growth trajectory. Successful candidates will need to demonstrate that they live the Amplitude values of humility, ownership and a growth mindset. They will also need to concretely demonstrate their technical acumen. 

 As a Senior Solutions Engineer (SE), you will: 

• Develop deep and lasting relationships with technical stakeholders at some of Amplitude’s largest customers and prospects
• Function as subject matter expert on Amplitude’s suite of products including product analytics, experimentation and audiences 
• Couple your product expertise and competitive knowledge with your strong sales acumen to proactively and accurately identify pain and decision criteria and define the appropriate solution tied to tied to the desired business outcomes
• Own the development of custom presentations, demonstrations, and prototypes of Amplitude’s solution to articulate use-cases and value to prospective customers across all verticals to secure the technical win
• Work closely in your day to day with account executives, product managers, product development, and customer success to ensure a seamless buying experience for our potential customers
• Support trial periods with potential customers to ensure they are effectively learning and engaging with the platform
• Become an in-house expert in Amplitude’s product and stay up-to-date on product releases and new features, assist in training new SE team hires, and other Sales team members
• Document and communicate product feedback and new requirements from the field back to our product management team to help drive our roadmap
• As needed, travel to customer on-sites to deliver demos and presentations to build strong customer relationships

You'll be a great addition to the team if: 

• You are eager to raise the bar for Solutions Engineering at Amplitude
• You have a history of developing and deepening relationships with your customers
• You want to work with other high performers
• You consider yourself technical
• You have seven or more years of software pre-sales experience
• You have excellent written and verbal communication skills, you are comfortable with public speaking and willing to invest in personal development to help you become a trusted expert in the eyes of our future customers
• You are excited to work with high-performing, highly-collaborative, highly-communicative coworkers
• You have a background in cloud infrastructure, product analytics, marketing analytics, data analysis, experimentation and/or have hands-on experience with SQL and BI Tools

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support 
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude: 

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
• We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives. 
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. 
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.