Principal Solution Implementation Manager

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Your role

In this position, you will guide our customers, leading blended delivery teams with Business Partners, to deploy Anaplan solutions efficiently and effectively. This includes mastery of “The Anaplan Way” implementation methodology.

For you, this means working to ensure that our project teams build powerful, yet easy-to-use models in an agreed-upon timeline and, in the process, that our customer ’modelers’ are enabled and empowered to be self-sufficient.

This role is ultimately responsible for the end-to-end deployment lifecycle of one, or many, strategic Anaplan solution implementations. You will be the primary point of contact for each of your deliveries, helping to provide regular insight into the pulse of active projects to internal Leadership teams. You will also lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite.

The ideal candidate will be passionate about quality and consistency yet is able to collaborate with all types of different personalities and bring them together to align on key decisions, including but not limited to release scope, deployment timelines, resource management, model design, testing/training plans, and change management.

• Deliver high level presentations to audiences ranging from executives to system end users;Run projects end to end in collaboration with client project manager to a successful deployment of Anaplan solutions.
• Act as the key liaison and business partner to the client at both the project management and executive level as needed.
• Identify resource needs, handle resource time allocation and hold team accountable to deadlines.
• Handle issues and risk by clearly communicating both internally and externally, and deploying risk mitigation strategies as appropriate.
• Reporting on available resources, budget, and project status to project sponsors and stakeholders.
• Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines.
• Effective communication and team work with project teams and collaboration with other departments.
• Understand priorities, scope, timeline and goals.
• Maintain customer focus and demonstrate leadership to drive consensus and project related decisions.
• Handle client expectations appropriately with the ability to deal with challenging situations with positive outcome.

Your Qualifications

To be successful in the role, we need

• A self-starter with a consistent record of driving customer success, and aligning in complex customer environments at the executive and department levels.
• An ability to understand customer requirements and work with the team to best translate those into a simple, usable, yet high value solutions.
• Experience in an enterprise performance management, ability to partner with account executives, solution architects, customer success leadership, etc.
• Fanatical about customer success and tenacious at driving long-term customer value.
• Highly data-driven with a commitment to process. Excited about driving and tracking a consistent implementation process with all customers in your portfolio.
• A team player with the highest level of integrity.
• Experience in software project management, customer success management, and/or related experience
• Passionate about technology and how it can be leveraged to drive business impact

Adding additional insight, and a growth mindset, will elevate your contribution in this role. The typical experience we would look for would be

• A degree in Finance, Accounting or MIS or equivalent experience.
• Experience implementing Enterprise Performance Management solutions.
• Advanced Microsoft Excel / financial modelling skills.
• Proven knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable).
• Superb written and oral communication skills.
• Penchant for service excellence and a collaborative style.
• You must speak fluent French to be considered for this role.

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.