Customer Success Business Partner - Financial Services

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

The Paris Office Customer Success Team manages customer portfolios across various industries. As a Customer Success Business Partner (CSBP), you will be responsible for successful deployment, user adoption, and ongoing customer health. Acting as the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. You will also manage escalations and drive customer satisfaction. This role focuses on Financial Services accounts and, it requires a minimum of two days per week in our Paris office.

Your Impact

• Maximize customer ROI and ensure contract renewals.
• Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
• Work with account management teams and internal resources to execute account strategies.
• Spot opportunities to generate sales pipeline and grow accounts.
• Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.

Your Qualifications

• Proven experience in: Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, Advisory Consulting.
• Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
• Ability to analyze technical concepts, translate them into business terms, and explain complex technical ideas in a customer-friendly manner.
• Understanding of software development processes and design methodologies.
• Experience leading cross-functional teams to address and resolve customer needs or projects.
• Strong customer-first mentality.
• Effectively manage and support your customer portfolio, demonstrating strong problem-solving skills.
• Ability to manage multiple priorities and remain calm under pressure.

Preferred Skills

• Fluency in French and English.
• Experience with planning and modeling is a plus.
• Specialization in one of the following lines of business: Finance, Risk Management, Compliance, Wealth & Asset Management, or Sales Performance Management.
• Proficiency in leveraging technology to manage customer portfolios.

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.