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Delivery Assurance Manager, AI/NUX

Virginia-Remote, United States

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Anaplan is redefining the enterprise planning experience for business users. From AI-powered decision intelligence to intuitive web and mobile UX, we’re building a platform that’s fast, predictive, explainable, and delightful to use.

As a Delivery Advisor within Anaplan’s Product Organization, you will play a pivotal role in ensuring the delivery of our Anaplan Intelligence and User Experience (UX) capabilities—including CoPlanner, PlanIQ, OpenML, Optimizer, Workflow, Management Reporting, and Microsoft 365 integrations are scalable, consistent, and aligned with Anaplan’s high standards of quality.

You’ll define implementation standards, support ecosystem enablement, resolve complex escalations, and turn field insights into product evolution. This role blends deep Anaplan platform expertise with a passion for business-user enablement, scalability, and edge innovation.

Your Impact

  • Serve as the subject matter and technical expert for Anaplan Intelligence (CoPlanner, PlanIQ, OpenML, Optimizer) and UX (web, mobile, workflow, management reporting, Microsoft 365 integrations, AnaplanXL), advising on effective implementation strategies.
  • Lead technical enablement initiatives—training programs, documentation, demo environments, and best-practice libraries—for internal teams and partners.
  • Ensure that demos and implementation content for CoPlanner, PlanIQ, Optimizer, Anaplan XL, and mobile apps reflect the latest capabilities and align with Anaplan’s delivery standards.
  • Partner with the Center of Excellence and solution architects to embed new UX and AI innovations into customer delivery frameworks—ensuring scalability and consistency.
  • Empower partners with technical guidance that enables them to confidently deliver Anaplan UX and Intelligence solutions across varied use cases.
  • Support late-stage sales opportunities as an expert in Anaplan’s intelligence and user experience portfolio—helping customers understand how to deliver intuitive, intelligent planning.
  • Deliver actionable insights from the field to product and engineering to continuously improve usability, performance, and extensibility.
  • Present Anaplan’s vision for AI and UX to customers, partners, and internal stakeholders—both virtually and at key events.

Your Qualifications

  • Deep understanding of Anaplan’s intelligence and UX products, including CoPlanner, PlanIQ, Optimizer, OpenML, AnaplanXL, and the Microsoft 365 suite.
  • Experience in leading enterprise software implementations that involve AI, forecasting, decision optimization, or intelligent business-user workflows.
  • Practical knowledge of how UX and AI intersect in the enterprise—from prompt design and forecasting models to end-user experience and adoption.
  • Expertise in Anaplan modeling, data integration, workflow design, and user onboarding across web and mobile environments.
  • Strong stakeholder communication and cross-functional collaboration skills, with a proven ability to drive product adoption across technical and business teams.

Preferred Skills

  • Understanding of how GenAI and predictive AI (e.g., PlanIQ, OpenML, CoPlanner) can drive planning agility and user productivity.
  • Enthusiasm for innovation at the intersection of predictive, generative, and agentic AI—and how to drive business value from it.
  • Experience scaling delivery through partners via standards, templates, enablement content, and technical advisory services.
  • Understanding of business-user experience across planning scenarios, with a focus on accessibility, simplicity, and adoption

#LI-SP1

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.   

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