Senior UX Researcher

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

• Lead and execute end-to-end projects across both Qualitative and Quantitive research, from initial planning and scoping to synthesis of findings and actionable recommendations, with close collaboration with product, design and engineering partners throughout.
• Conduct specialised research focused on Anaplan's AI-driven products, evaluating their effectiveness, identifying areas for improvement, and exploring new opportunities for innovation.
• Design and execute a range of research methods—including interviews, usability testing, surveys—while managing participant recruitment, logistics, and success metrics.
• Synthesise data from multiple sources (user research, analytics, customer feedback) into clear, actionable insights that drive prioritisation and product outcomes.
• Present research findings and insights to a variety of audiences, including executive leadership, to drive user-centered strategy.
• Champion the application of AI-powered tools and methodologies within the research process to enhance efficiency and uncover deeper insights.
• Lead on research practices, tools, and ways of working, while educating and supporting partners on when and how to apply research effectively.

• Proven experience in a senior research position, with a track record of leading high-impact research projects for both strategic and tactical product innovations.
• Deep understanding of core research methods and experience conducting user research on complex products, including AI-powered products.
• Strong ability to analyse and synthesise qualitative and quantitative data into clear insights that influence product direction.
• Skilled communicator who can present insights in a clear, engaging, and persuasive way to drive alignment across cross-functional teams.
• Hands-on experience utilising AI-powered tools (e.g., automated analysis, sentiment analysis, predictive modelling) to enhance the research process.
• Proven ability to work effectively in a collaborative, fast-paced environment with senior stakeholders and to manage multiple projects simultaneously.
• Skilled communicator who can present insights in a clear, engaging, and persuasive way to drive alignment across cross-functional teams.

• Experience in B2B or SaaS environments, particularly with complex, data-rich products.
• Experience in strategic research for AI-powered products.
• Familiarity with enterprise domains such as financial planning, forecasting, or decision-making tools.
• Background in Human-Computer Interaction, Psychology, or a related field.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.