Strategy & Operations Analyst

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Why join Angi:

Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. 

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. 

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

About the team:

Domain Knowledge is a new function focused on building services trades expertise through in-depth research across trades such as plumbing, electrical, HVAC, and more. By leveraging our trades expertise and deep understanding of the needs of our customers, we aim to drive a superior user experience and build customer trust. Our mission is to improve the user experience by actioning on our research findings, inform strategic initiatives, and drive decisions across the organization by collaborating closely with cross-functional teams and senior leadership. 

The team is composed of both dedicated researchers and strategists. The researchers will run the trade research process and build a foundational knowledge base of the trades. 

Strategists (this role) translate that research into strategy and action, using research output to improve our core product. We work closely with several teams including product, design, analytics, data science, marketing, care, and operations. 

What you’ll do:

As a Strategy & Operations Analyst on the Domain Knowledge team, you'll work closely with dedicated researchers to understand the details of various trades and use those insights to improve the homeowner and pro experience. 

This role will be highly cross-functional, with significant exposure to senior leadership. We are looking for an analytical, action-oriented individual who is excited to wear a variety of hats.

Optimize the User Experience: 

• Analyze research and data to uncover homeowner pain points and opportunities for improvement. 
• Develop new versions of the homeowner questionnaire and other content features based on research learnings and analysis. 
• Launch A/B tests comparing different homeowner questionnaires and evaluate performance to determine winning versions. 

Leverage Data to Inform Decisions:

• Analyze data from various sources, including A/B tests, user behavior, and qualitative research, to inform decisions (standard business analysis - no special knowledge of data science or statistics required). 
• Share findings and actionable insights with stakeholders across various teams.

Drive Continuous Improvement:

• Monitor key performance metrics (e.g., Conversion, Wrong Task Rate, Job Done Well) and identify opportunities to optimize features.
• Collaborate with product managers, designers, researchers, and analysts to improve testing and operational workflows.

Support Strategic Initiatives:

Initiatives might include:

• Investigate and analyze industry trends, regulatory requirements, and competitive landscapes to identify opportunities and inform strategic decisions.
• Develop content for additional homeowner guidance that we may include in the user experience (including helper text, photos, etc.) 
• Develop and implement an approach for assessing service professional skills and qualifications, ensuring alignment with industry standards and best practices.
• Support the implementation of a standardized, data-driven pricing framework across Angi, leveraging research on key cost factors. 

Who you are:

• You have 1-4 years of relevant experience, with strong analytical skills and a proven ability to extract insights from both qualitative and quantitative data.
• You are a hypothesis-driven thinker with a passion for experimentation.
• You are a doer and a builder - while you like working with data, you’re also excited to design and ship optimizations based on what you learned!
• You have a strong understanding or interest in user experience principles and a keen interest in working closely with our product partners.
• You have excellent communication skills and can effectively present findings to diverse audiences.
• You are highly detail-oriented, organized, and possess strong project management skills.
• You are a collaborative team player and can work effectively with cross-functional teams.
• You are eager to learn, adapt, and tackle new challenges in a fast-paced environment.
• You are proficient in Excel/Google Sheets and Looker. Experience with SQL is a plus.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

• The base salary band for this position ranges from $60,000-$110,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year-end performance bonus.
• Full medical, dental, vision package to fit your needs.
• Flexible vacation policy; work hard and take time when you need it.
• Pet discount plans & retirement plan with company match (401K).
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

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