ECC Coordinator

The Schwarzman Animal Medical Center, the world's largest non profit animal hospital is seeking a full time Emergency Services Coordinator which will be responsible for providing clerical support to the Emergency Services.

Duties will include but are not limited to:

• Stocking and ordering
• maintaining files, managing correspondence with Clients & rDVMs by email, phone, in-person
• Assisting with discharges, prescription requests, and insurance forms
• Other duties as assigned

The Emergency Service is a fast paced environment that requires an individual who is:

• Minimum of 2 years veterinary/human health clerical experience
• Minimum of 2 years customer service in a professional setting
• High School Diploma required, Bachelor's Degree preferred
• Excellent written and verbal communication skills
• Must be able to handle high pressure situations
• Must have an attention to detail
• Well organized and the ability to multitask
• Must be able to lift at least 50 lbs
• Must be able to bend/kneel with patient assistance
• Ability to interact with all levels of staff, clients, and veterinarian practices
• Maintain confidently and handle sensitive information with accuracy according to policies

Specific Duties and Responsibilities:

• Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
• Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge
• Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs
• Schedule appointments with clients and manage appointment reminders, no shows, and cancellations
• Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
• Obtain all necessary referral documentation, medical records, and pre-registration paperwork
• Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
• Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner
• Process general information calls regarding routine pet care and information regarding other AMC services
• Care Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the department
• Other duties as deemed necessary

Our comprehensive benefits package includes:

• Competitive salary
• Generous Sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Shifts:

• TBD

Role: Coordinator for Emergency & Critical Care (ECC)

Department: Emergency & Critical Care
Reports to: LVT Manager of ECC
Status: Full-Time

Excellence in veterinary medicine since 1910. AMC Offers: 

A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other. 

Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT

A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.

A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.