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Customer Enablement Specialist

Remote

We’re Changing the PropTech Industry

We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates. 

We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. 

About Our Products

ApartmentIQ is the all-in-one data platform powering smarter decisions across multifamily, covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, MavenAI, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.

The Role

The Customer Enablement Specialist is responsible for contributing to our training programs by delivering engaging and impactful educational experiences for new and existing customers. In this role, you will become a subject matter expert across our suite of 5 product lines, tailoring training to meet diverse client needs.

This role involves conducting training sessions virtually and in-person as needed. In addition to live instruction, you will act as a modern content creator, leveraging AI tools to streamline processes, build self-serve assets, and scale our educational ecosystem. The ideal candidate is an AI-forward, fast-learning self-starter who can turn complex features into digestible, highly engaging learning paths.

Responsibilities:

  • Training Delivery & Customer Experience

    • Deliver live training sessions across 5 product lines for new and existing customers with consistency, ensuring learners achieve both competence and confidence as new users of our platforms. Training is held virtually, via webinar, and/or in-person as needed.
    • Partner directly with clients to schedule and coordinate training engagements, acting as their primary point of contact from kickoff through completion.
    • Build long-term relationships with client stakeholders beyond a single session, checking in proactively to ensure continued platform adoption and surface new training needs as their use of the software matures.
    • Take initiative to solve problems that impede a smooth customer experience - communicate cross-functionally and take action to resolve issues without being asked.

  • Content Development & Innovation 

    • Design, build, and iterate on interactive, bite-sized training collateral (such as e-learning, on-demand video, and step-by-step job aids) that cater to different learning styles.
    • Create and iterate on current documentation and update it as new product features are released.
    • Leverage AI tools and automation to streamline content development workflows, accelerate documentation updates, and scale video/multimedia asset creation.
    • Be creative - continue to iterate on the training process for customers through content, deliverables, or webinar offerings.

  • Cross-Functional Collaboration & Product Feedback 

    • Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale.
    • Proactively gather "Voice of the Customer" feedback during training sessions and loop it directly back to Product and Engineering teams to influence the product roadmap.
    • Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents our brand standards.

  • Project Management, Analytics & Core Skills 

    • Identify, define, track, assess, and report metrics related to training initiatives—specifically linking educational completion to higher product adoption and user activation milestones.
    • Scope and manage daily projects to ensure on-time completion.
    • Demonstrate strong verbal and written communication skills, with an eye for detail.
    • Ability to work CST or MST hours.

Qualifications:

  • 2+ years in training, education, onboarding, or equivalent
  • 1+ years of prior B2B SaaS experience
  • Bachelor's or higher
  • Proficient in basic software tools such as Salesforce, Gong, Zoom, Google Suite, Slack, etc.
  • Demonstrated experience integrating generative AI tools (e.g., ChatGPT, Claude, AI video generators, or automated documentation assistants) into your professional workflow to boost productivity and content output.
  • Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, LMS platforms, etc.).
  • Strong foundational understanding of adult learning principles and instructional design best practices.
  • Proven ability to work in a fast-paced, team-centered environment.
  • Excellent communication skills - verbal, written, and interpersonal, with strong storytelling and active listening abilities.
  • Demonstrated problem-solving and consultative abilities, with comfort navigating ambiguous product changes.
  • Proficient in project management, with a highly organized habit of managing concurrent accounts.
  • Ability to multitask, prioritize, and collaborate cross-functionally.
  • Exhibit a high level of adaptability and accountability.
  • Multifamily experience preferred.

Bonus Points if you have: 

  • Experience in PropTech

Why Choose Us:

  • Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
  • Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
  • Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
  • Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
  • Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
  • Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
  • Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.

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*For purposes of these questions, please note that "sponsorship for employment visa status” means an F-1 Form I-983 Training Plan endorsement or F-1 I-20 endorsement (OPT), H-1B visa petition, H-1B visa transfer, O-1 visa petition, E-3 visa petition, TN status,  and 'job flexibility benefits' (also known as I-140 portability or Adjustment of Status portability). Please ask us if you are uncertain whether you may need immigration sponsorship or desire clarification.

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