IT Helpdesk & Admin Support

Summary 

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. 

Job Description

At Aperia, we rely on a dynamic team to keep our offices and IT systems running smoothly. We're seeking an IT Helpdesk & Admin Support to provide support across both IT helpdesk and office operations. This role is perfect for someone who thrives in a varied, hands-on environment and enjoys balancing technical tasks with operational coordination.

Scope of Work (SoW)

IT Support (60%):

• Provide Level 1 Helpdesk support (ticket resolution, patching, onboarding/offboarding).
• Perform IT asset management (tracking, setup, cable management).
• Conduct regular IT checks (meeting rooms, Wi-Fi, ACS, CCTV).
• Assist with equipment maintenance and setup (workstations, peripherals).
• Out-of-hours and public holiday on-call support is also part of the job

Office Operations (40%):

• Oversee facility maintenance (electrical systems, cleaning supervision).
• Manage office logistics (deliveries, storage organization, supplies).
• Support company events (setup, coordination, breakdown).
• Perform ad-hoc office tasks (e.g. vendor coordination).

Skills:

• Basic troubleshooting for Windows OS, Mac OS, hardware, and office equipment (printers, monitors, network cabling, etc...).
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Interest in automation (Excel macros, PowerShell) preferred though not required.

Soft Skills:

• Communication first - Clear and effective communication is crucial, talk to non-technical users in simple terms
• Customer-service mindset – patient, and solution-oriented. Willing to change for improvement and focus on customer service
• Organized & detail-oriented – able to manage repetitive tasks efficiently in an organized approach
• Team player – collaborates well with IT, office staff, and vendors.

Education & Experience

• Ideally 1+ years of experience in IT helpdesk, office operations, or facility support
• ITIL awareness or basic IT certifications (e.g., MCSA, CCNA).
• Experience in an international company support
• Good command of English (read/written)

Job Type

• Full-Time

Schedule

• Monday to Friday

Work Location 

• The Six8 Building, 24-26 Phan Dinh Giot, 2 Ward, Tan Binh District, Ho Chi Minh City. 

Benefits 

• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Childcare assistance

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. 

Principals only. Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.