Clinical Manager - Ashtabula

About Apex Skin:

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking an experienced and motivated Clinical Manager for our Ashtabula office. The Clinical Manager serves as a vital leader within the dermatology practice, overseeing the day-to-day operations to ensure efficiency, regulatory compliance, and exceptional patient care. This role directs all administrative and clinical functions, upholds policies and procedures, and leads staff to foster a collaborative and high-performing environment. The Clinical Manager is responsible for ensuring timely, compassionate, and high-quality service for patients, providers, clients, and team members, while maintaining full compliance with healthcare regulations and optimizing overall practice performance.

Schedule

• Full-time, Monday through Friday [5 days per week]
• One rotating Saturday a Month

Essential Functions: 

• Serve as the primary clinical liaison between Providers, clinical staff, and the Regional Manager.
• Lead all aspects of staff management, including hiring, training, scheduling, payroll approval, performance evaluations, coaching, and employee relations.
• Oversee onboarding and ongoing training for Medical Assistants (MAs) and Medical Receptionists (MRs), ensuring competency, documentation completion, and regular progress follow-ups.
• Supervise daily clinical and front-office workflows to ensure efficient operations, exceptional patient satisfaction, and optimal patient flow.
• Maintain regulatory compliance (OSHA, HIPAA, MIPS), conduct chart audits, monitor compliance logs, and ensure timely completion of all clinical documentation.
• Manage provider schedules, support smart scheduling optimization, and collaborate with call center leadership on triage processes and scheduling guidelines.
• Monitor key performance metrics, analyze data trends, and report insights to leadership.
• Oversee medical supply inventory and ordering to maintain operational readiness.
• Foster a positive, productive work environment and lead daily team huddles to align clinical and administrative teams.
• Provide hands-on operational support as needed and oversee office operations in the absence of the Regional Manager.
• Partner cross-functionally to streamline workflows, support coordinated patient care, and assist with marketing and outreach initiatives.
• Perform additional duties as assigned; occasional travel may be required.

Qualifications

• 2+ years of clinical experience required; at least 1 year in dermatology preferred. Prior medical office management or healthcare leadership experience strongly preferred.
• Demonstrated ability to lead, coach, and motivate teams in a fast-paced, patient-facing environment.
• Strong verbal and written communication skills, with the ability to provide clear direction and manage diverse patient interactions professionally and empathetically.
• Proven problem-solving skills with the ability to make sound decisions quickly and effectively.
• Working knowledge of the healthcare revenue cycle, insurance terminology, and regulatory requirements.
• Proficiency with EHR systems, Microsoft Office (including Excel), and reporting platforms.
• Ability to analyze data, identify trends, and drive operational improvements.
• Strong organizational skills with the ability to manage multiple priorities while maintaining a patient-centered approach.
• High school diploma or equivalent required; Bachelor’s degree in Healthcare Administration, Business Management, or related field, or clinical certification (e.g., LPN, CMA) preferred.

Career Growth Opportunities

Motivated Clinical Managers may pursue:

• Opportunities to grow into multisite or regional management positions over time
• Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care.

Physical Requirements & Work Environment

• Prolonged periods of sitting at a desk and working on a computer, with frequent standing, walking, and movement within the office
• Manual dexterity for typing, data entry, and handling office equipment
• Ability to speak clearly, hear callers, and interact with patients in person
• Visual acuity sufficient to read patient information and EMR screens
• Ability to occasionally lift up to 20 pounds (e.g., office supplies)
• Work performed in a professional medical office setting with regular interaction with patients, providers, and staff
• Fast-paced environment requiring multitasking, attention to detail, and calm communication
• Exposure to cleaning supplies, office equipment, and moderate noise levels
• Must adhere to all health and safety policies, including infection control standards

Apex Skin Culture
Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements:
All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.