Aesthetic Service Associate

About Apex Skin:

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a rapidly growing skincare facility that empowers employees to deliver exceptional patient experiences. We are currently looking for a talented candidate for the role of Aesthetic Service Associate. The Aesthetic Service Associate reports directly to the Aesthetic Assistant Manager and is responsible for delivering an exceptional patient experience while supporting front desk operations, scheduling optimization, retail performance, and overall clinic efficiency.

Schedule

• Full-Time 8:00 AM – 4:30 PM [Mon-Fri]
• Schedules are subject to change based on clinic needs
• Flexibility to travel to locations within a 20-mile radius to support clinical coverage as needed

Essential Functions

Patient Experience & Front Desk Operations

• Deliver an exceptional, welcoming patient experience from check-in through checkout.
• Accurately manage patient check-in, check-out, scheduling, and account documentation.
• Answer questions regarding services, products, promotions, and appointments.
• Address patient concerns professionally and escalate when appropriate.
• Maintain a clean, organized, and professional front desk environment.

Scheduling & Phone Management

• Answer inbound calls promptly with professionalism and excellent customer service.
• Schedule appointments accurately while optimizing provider utilization.
• Communicate appointment details, policies, and next steps clearly.
• Manage appointment confirmations, cancellations, rescheduling, and waitlists.
• Maintain accurate scheduling records and patient information.

Retail Performance & Patient Education

• Educate patients on skincare products, services, memberships, and promotions.
• Recommend retail products that support treatment plans and patient goals.
• Support retail sales and membership growth through patient education and engagement.
• Maintain knowledge of current products, services, and promotional offerings.

Clinic Operations & Team Support

• Support providers and clinic operations to ensure efficient patient flow.
• Assist with treatment room turnover and clinic readiness as needed.
• Follow established workflows, policies, and operational standards.
• Adapt to daily clinic needs while maintaining professionalism and teamwork.

Lead Management & Schedule Optimization

• Complete assigned patient outreach through phone, text, and email.
• Work lead lists and schedule-fill initiatives to maximize provider utilization.
• Document outreach activities and patient follow-up accurately.
• Support patient retention and clinic growth initiatives.

Professionalism & Team Collaboration

• Represent Apex Skin with professionalism, integrity, and a patient-first approach.
• Demonstrate accountability, initiative, and strong teamwork.
• Maintain patient confidentiality and compliance with company policies.
• Participate in ongoing training and contribute to a positive clinic culture.

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexibility and adaptability
• Customer service mindset with professionalism and patient focus
• Excellent time management and organizational skills
• Attention to detail and accuracy
• Proficiency in basic computer applications and scheduling systems
• Knowledge of medical terminology
• Word processing and data entry skills
• Bachelor’s degree or equivalent experience in a relevant field preferred
• 2+ years of experience as a Medical Receptionist or Sales Associate (dermatology experience is a plus)

Career Growth Opportunities:

Motivated Aesthetic Service Associates may pursue:

• Opportunities to grow into supervisory or office management positions over time
• Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care.

Physical Requirements & Work Environment

• Prolonged periods of sitting at a desk and working on a computer, with frequent standing, walking, and movement within the office
• Manual dexterity for typing, data entry, and handling office equipment
• Ability to speak clearly, hear callers, and interact with patients in person 
• Visual acuity sufficient to read patient information and EMR screens
• Ability to occasionally lift up to 20 pounds (e.g., office supplies)
• Work performed in a professional medical office setting with regular interaction with patients, providers, and staff
• Fast-paced environment requiring multitasking, attention to detail, and calm communication
• Exposure to cleaning supplies, office equipment, and moderate noise levels
• Must adhere to all health and safety policies, including infection control standards

 

Apex Skin Culture
Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements:
All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.