Warehouse Associate

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the core infrastructure that makes going remote easy for companies. Firstbase helps companies setup, manage, maintain, and retrieve all the physical equipment remote workers need to work from home.

We are a small and fully distributed team with a fast growing and challenging client base, currently spanning from the US to Pakistan and we take pride in our ability to function as an effective remote-first organization. 

About You

We are seeking a skilled Warehouse Associate to join our growing organization. We're looking for a detail-oriented professional with proven success in warehouse operations, electronics handling, and inventory management.

In this role, you'll perform technical warehouse operations, maintain inventory control systems, and ensure proper device handling and deployment to meet customer needs. As part of our team, you will be responsible for performing a variety of key warehouse tasks including inbound processing, order picking and packing, shipping, and performing meticulous device refurbishment processes for redeployment, all while using our proprietary Warehouse Management System (WMS) to track and manage inventory, shipments, and refurbishing progress.

What you’ll do and how you’ll have an impact

• Inbound Processing
• Accurately receive, inspect, and log IT devices (laptops, monitors, peripherals) upon arrival at the warehouse using the proprietary WMS software;
• Verify product specifications and quantities against shipping documents to ensure accuracy and update the system accordingly;
• Organize and store incoming devices by following WMS guidelines to ensure proper categorization and easy access;
• Maintain and update product data within the WMS to reflect the latest status of each device, ensuring inventory accuracy.

• Order Picking & Packing
  
• Utilize WMS to track order fulfillment, picking devices and related accessories from stock based on order details;
• Pack devices securely using appropriate materials, ensuring items are shipped in perfect condition, and update the system with accurate shipment data;
• Generate shipping labels, packing slips, and ensure all necessary documentation is associated with the order in the WMS;
• Meet order fulfillment deadlines, ensuring that devices are picked, packed, and shipped in a timely and accurate manner, with WMS tracking every step.

•  Device Refurbishment & Quality Control
  • Use the WMS to track devices through the refurbishment process, logging repairs, cleaning, system updates, and testing performed;
  • Perform detailed inspections of returned or unused devices and update the WMS to reflect the refurbishment status and outcomes;
  • Ensure devices are securely wiped of all data in compliance with security protocols and document the process in the WMS;
  • Report any significant issues with devices in the WMS, collaborating with management for possible repairs or scrapping, ensuring accurate record-keeping.

• Inventory Management
  
• Track inventory levels in real-time using the proprietary WMS, performing regular stock checks and adjusting inventory as necessary;
• Assist with inventory audits and cycle counts, ensuring accurate logs within the WMS and minimizing discrepancies;
• Monitor device movements within the warehouse, from inbound receipt through refurbishment and shipping, ensuring the WMS is updated at every stage;
• Generate reports from WMS to review stock levels, device status, and any discrepancies, helping to maintain smooth warehouse operations.

• Shipping & Logistics Support
  
• Coordinate with the logistics team to schedule and process shipments for outgoing orders using WMS to create shipping manifests, labels, and documentation;
• Ensure proper packing, labeling, and tracking of all outgoing shipments, utilizing WMS to update and track the shipping status;
• Ensure that shipping data, including order numbers, shipment tracking, and customer details, are correctly entered into the WMS for accurate delivery tracking.

What we're looking for

• Minimum of 2-3 years experience working in a warehouse environment, preferably with IT equipment or similar technology products;
• Exceptional attention to detail and accuracy in performing tasks such as product inspection, order picking, packing, and tracking shipments;
• Familiarity with Warehouse Management Systems (WMS) and the ability to quickly learn proprietary software systems;
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment;
• Basic knowledge of IT hardware, including laptops, monitors, and peripherals, is a plus;
• Ability to troubleshoot minor device issues and perform basic repairs or maintenance on IT equipment;
• Must be able to lift up to 50 pounds and stand for extended periods.

Preferred Qualifications

• Prior experience with IT device refurbishment or technical support;
• Familiarity with data security and IT asset management best practices;
• Forklift certification preferred;
• Experience with proprietary WMS software or similar inventory management systems is highly desirable.

Physical Requirements

• Ability to perform physical tasks including lifting, bending, and moving equipment;
• Must be able to handle and move IT devices carefully to avoid damage;
• Occasional heavy lifting may be required, up to 50 lbs.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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