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Staff Desktop Support Engineer

San Jose, California, United States

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers for 60 miles at speeds of up to 150 mph while producing minimal noise. 

Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

What You’ll Do:

The Staff Desktop Support Engineer will be part of a team that is responsible for end user support, administration of user accounts and SaaS applications, and endpoint support of Archer’s manufacturing infrastructure.  You will be responsible for:

  • Tier 2 Mac/Windows/Linux end user support and troubleshooting
  • Hands on support of Archer’s manufacturing client systems
  • Own Archer’s IT/manufacturing relationship a

What You Need:

  • 7 + years hands on experience with:
    • Windows/Linux client & Mac OS support (including command line interface)  
    • Okta/AD account management 
    • Mobile Device Management administration
    • Google Workspace support: GAM / GAM Advanced
  • 5+ years experience
    • Cloud Infrastructure Experience
  • Excellent troubleshooting skills and able to resolve technical issues 
  • SaaS application administration experience such as: Slack, Zoom, Druva
  • Understanding of cybersecurity principles and use in daily tasks and projects 
  • Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.)
  • Zebra Barcode Printer / Scanner support & configuration

Bonus Qualifications:

  • Scripting (PowerShell, bash)
  • Python

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $124,800 - $156,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at people@archer.com. Reasonable accommodations will be determined on a case-by-case basis

 

Custom Application Question:

In order to comply with U.S. export control laws and regulations, applicants for this position who are non-U.S. nationals (i.e. individuals who are not U.S. Citizens, Permanent Residents, Asylees, Refugees or members of a similar designation) may need to obtain an export-control license to access certain restricted data and/or information. To the best of your knowledge, is there a possibility that you may need to acquire an export-control license?

 

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at people@archer.com. Reasonable accommodations will be determined on a case-by-case basis.

 

Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy.
Archer is unable to provide work visa sponsorship for this position at the present time.
Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.
Archer Aviation does not engage with external recruiting agencies/individual recruiters with whom it does not have a prior written agreement. Archer reserves the right to make use of any unsolicited resumes that it receives and bears no responsibility for payment of any fees asserted from the use of unsolicited resumes. If you are a recruiting agency or individual recruiter wishing to do business with Archer, please reach out to People@archer.com. All employment processes are managed by the Archer People Team.

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