Job Application for Systems Engineer at ArenaNet

At ArenaNet, we’ve always believed that games are art. They have the power to communicate ideas and tell stories. They can change the way we think, reflect our cultures, and move us. As the developer of the award-winning Guild Wars game series, we’re proud to share our passion for the online worlds we’ve created with over 11 million players worldwide.

ArenaNet develops and publishes games for every kind of person, which means our games need to be built by every kind of person. We believe the best experiences come from working together, celebrating differences, and helping each of our team members shine.

We are looking for a skilled Systems Engineer to join our team and help support the complex distributed systems that power our games.

Why join our Systems Engineering Team?

Your expertise matters. Our Systems Engineers are trusted to research and implement innovative solutions to the challenges of running live games at scale.
Automation is key. We continuously refine and automate our systems to minimize downtime and late-night alerts.
Make an impact.Your technical expertise will directly influence the performance, reliability, and success of our games.
Collaborative environment. We work closely with engineering and operations teams to ensure smooth and efficient game operations.

WHAT YOU’LL DO

Keeping the infrastructure that runs our games humming along through continuous tuning and automation.
Design, implement, and maintaining fault tolerant systems to reduce technical debt and solve the new problems we face as a growing company.
Collaborating with the Security Operations team to ensure that every system is as secure and compliant as possible while still respecting the needs of the studio, the players, and regulatory authorities.
Validate and improve existing disaster recovery plans to prove that backups work.
Ensure the platform that our players depend on remains available, maintaining 99.999% uptime.
Create and maintain operational and design documentation to ensure every member of the team is set up for success.
Collaborate with Engineering and Operations teams to deliver valuable solutions to our players and the studio.
Cross train with teammates and other Technical Operations staff.
Strive to build a fully automated, self-healing production environment so the team has fewer reasons to wake up at 3am.
Participate in a 24/7 on-call rotation with the team.

WHAT YOU’LL NEED TO BE SUCCESSFUL

Education & Experience:

Bachelor’s degree in Computer Science or an equivalent combination of education, training, and experience.
2+ years of experience as a Systems Analyst or a similar IT role.

Technical Skills:

Strong understanding of DNS, NFS, SMTP, HTTP, and TCP/IP protocols.
Proficiency in scripting languages (Python, PowerShell, Bash, or equivalent).
Experience with endpoint protection (e.g., Cylance).
Knowledge of cloud hosting providers (AWS, Azure, or similar).
Familiarity with NAS or SAN storage and backup/restore procedures for Windows and SQL infrastructure.
Understanding of Windows Server Active Directory, Certificate Administration, and Windows Server Update Services.
Experience with server virtualization administration (HyperV, VMware, or similar).

Core Competencies:

System administration, tuning, and automation to maintain high-performance environments.
Database, web, and mail server administration for critical infrastructure.
SAN administration to ensure efficient storage solutions.
Systems and application monitoring to maintain uptime and performance.
Fault-tolerant distributed system design for reliability at scale.
Configuration management to streamline and optimize deployments.

Communication & Collaboration:

Strong written and verbal communication skills with the ability to engage effectively across all levels of the organization.

Certifications We Value:

AWS Certified Solutions Architect
AWS Certified SysOps Administrator
AWS Certified DevOps Engineer

Priority consideration will be given to candidates local to the Bellevue, WA area or those open to relocating and occasionally working onsite.

This is a hybrid position based out of our Bellevue, WA office.

Please note that the pay range listed in this job posting reflects the full salary range for this position. While we provide this range to offer transparency, our target hiring range typically falls between the minimum and the midpoint, allowing for growth potential within the role.

Total compensation is salary plus an annual bonus potential. When determining an offer amount, many things are taken into consideration such as qualifications, experience, internal equity and work location. We strive to provide competitive and equitable compensation packages to all our employees.

This role is also eligible for medical, dental, vision and life insurance, short and long term disability, 401(k), flexible and dependent care spending accounts, PTO, paid holidays and parental leave.

Bellevue pay range

$99,045 - $148,565 USD

Don’t meet every single requirement on this job post? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ArenaNet, we believe diversity in culture, ethnicity, gender, sexual orientation, and backgrounds make us a better team – we celebrate it. So, if you’re excited about this role, but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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