Senior IT Support
Arkestro’s Predictive Procurement accelerates enterprise spend transformation, using AI and game theory to unlock trapped savings and reduce risk, enabling teams to influence significantly more spend. By combining AI with deep Negotiation Science, Supplier Science, and Process Science procurement teams can improve win-rates while strengthening supply chain agility.
As a fast-growing tech company, we’re looking for builders and innovators — people who thrive in the face of ambiguity and who have a selfless dedication to do whatever it takes to make Arkestro and our customers successful. We believe in egoless execution and we are looking for people who will work together to solve hard problems. If you're excited to help shape our future, contribute to our company culture, and help to drive our business forward there is a tremendous opportunity for you here at Arkestro! See Arkestro in action at arkestro.com.About This Role
We're looking for a proactive and detail-oriented individual who can lead our IT Support efforts - joining our growing team of people as we scale. This role is critical to enabling our team to work efficiently and securely. You'll be the go-to person for IT operations, working closely with our Lead Security Engineer and VP of Engineering.
Responsibilities
Device & Asset Management
- Manage end-to-end laptop lifecycle using Rippling including procurement, configuration, deployment, and retirement
- Maintain accurate asset inventory and tracking across all company devices
- Configure and deploy standardized device images with security controls and required software
- Coordinate device shipping and logistics for our remote-first team
- Handle device troubleshooting, repairs, and replacements
User Support & Access Management
- Process access requests through Jira Service Desk with appropriate approval workflows
- Perform user onboarding and offboarding procedures including account provisioning and deprovisioning
- Handle password resets, account lockouts, and basic user support issues
- Maintain accurate user directories and access controls across all systems
- Provide technical support and guidance to team members as needed
General IT Support
- Deploy and manage SentinelOne across all endpoints with proper configuration and monitoring
- Implement and maintain security policies and procedures
- Monitor and respond to security alerts and incidents
- Assist with security audits and assessments
- Ensure proper access controls on sensitive data repositories
- Monitor and audit data access and sharing practices
- Maintain data inventory and processing records for compliance purposes
- Own projects to improve our data security e.g. review and implement policies around PII (Personally Identifiable Information); data classification and retention policies etc.
Process Improvement & Automation
- Drive completion of IT-related tasks across the organization through effective communication and follow-up
- Identify opportunities to automate routine IT processes and workflows
- Maintain documentation for IT procedures, policies, and system configurations
- Participate in incident response and business continuity planning
Technologies and tools we use:
- Device Management: Rippling for laptop lifecycle management and configuration
- Security & Compliance: Drata for SOC 2 and ISO27001 compliance, SentinelOne for endpoint security
- Service Management: Jira Service Desk for access requests and IT ticketing
- Collaboration: Google Workspace (Drive, Gmail, Calendar, Meet), Zoom; Office 365
- Communication: Slack, with integrations across our tech stack
- Identity & Access: Single sign-on (SSO) and multi-factor authentication (MFA)
- AI: ChatGPT, Claude
Preferred Qualifications
- 5+ years of experience in IT support, systems administration, or IT operations roles
- 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable)
- 3+ years of experience with Google Workspace administration
- 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar)
- Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk)
- Strong background in access management, identity governance, and user lifecycle management
- Demonstrated ability to lead IT initiatives and drive process improvements
- Excellent communication skills with experience training and mentoring non-technical team members
- Strong project management and organizational skills with ability to manage multiple priorities
- Experience working in fast-paced startup or scale-up environments
Bonus Qualifications
- 5+ years of experience in high-growth SaaS companies or technology startups
- Experience with data privacy regulations (GDPR, CCPA, SOX) and implementation
- Advanced scripting and automation experience (Python, PowerShell, Bash)
- Experience leading IT teams or mentoring junior IT staff
- Background in vendor management and IT procurement processes
- Experience with enterprise-grade backup and disaster recovery solutions
Pay Range
$110,000 - $140,000 USD
Arkestro is committed to providing our employees with a benefits package designed to give you the flexibility you need to ensure a healthy life/work balance. Arkestro offers our employees great benefits and perks, including, but not limited to:
- Competitive salary and startup equity
- Medical, Dental, Vision insurance premiums covered up to 100% (employee only)
- 401K matching
- Unlimited PTO
- A remote-first team with regular opportunities to get together in person for team building, design sprints, and customer visits
- A one time allowance of $1,500 for home office supplies
- Annual budget of $1,000 for learning and professional development
- Diverse, inclusive, highly collaborative, and vibrant culture
Please note this job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Arkestro reserves the right to change duties, responsibilities and activities at any time with or without notice.
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