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Collections Specialist

Remote

Collections Specialist is responsible for managing and collecting outstanding accounts receivable from clients or customers. They contact debtors to negotiate payment arrangements, resolve billing issues, and ensure timely repayment in accordance with company policies. Collections Specialists maintain accurate records of collection activities, communicate with internal departments, and escalate delinquent accounts when necessary. Their goal is to reduce bad debt and improve cash flow while maintaining positive customer relationships.

 

Duties and Responsibilities:

  • Contact customers to collect outstanding payments via phone, email, or mail
  • Negotiate payment plans and settlements within company guidelines
  • Monitor and follow up on overdue accounts in a timely and professional manner
  • Maintain accurate records of all collection activities and communications
  • Resolve billing disputes and escalate complex issues to appropriate departments
  • Collaborate with the sales, billing, and customer service teams to reconcile accounts
  • Recommend accounts for further action, such as legal proceedings or third-party collections
  • Ensure compliance with company policies, legal regulations, and industry standards
  • Generate regular reports on collection activity and account status
  • Maintain a respectful and empathetic approach when dealing with customers
  • Assists with related special projects as required
  • Performs other related duties as assigned by management

 

Qualifications: 

  • Associate's degree (A.A.) or equivalent, one to two years related experience, or equivalent combination of education and experience
  • Proficient in Microsoft Office applications
  • Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
  • Commitment to excellence and high standards
  • Excellent written and verbal communication skills
  • Ability to prepare reports and business correspondence
  • Ability to understand and follow written and verbal instructions
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
  • Acute attention to detail and critical thinking skills
  • Ability to work independently and as a member of various teams and committees
  • Versatility, flexibility, and a willingness to work within constantly changing priorities

 

Competencies: 

  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics
  • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities
  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
  • Oral and written Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participate in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

 

Physical Demand and Work Environment: 

  • Occasionally required to stand
  • Occasionally required to walk
  • Continually required to sit
  • Continually required to utilize hand and finger dexterity
  • Continually required to talk or hear
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
  • Occasionally required to lift/push/carry items less to 25 pounds

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