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IT Helpdesk Technician

Boise, ID

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Alpharetta, GA, Boise, ID, and Chicago, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.

 

Key Responsibilities:

  • Helpdesk & User Support
    •  Provide Level 1 and Level 2 technical support for end users (onsite and remote)
    • Troubleshoot hardware, software, and network-related issues
    • Support desktops, laptops, mobile devices, printers, and peripherals
    • Perform user onboarding/offboarding, including account setup and device provisioning
  • Ticketing & Monitoring
    • Manage, document, and resolve incidents and requests using Jira Service Management
    • Maintain accurate ticket notes, updates, and resolution details
    • Use Datadog to monitor system alerts, application health, and performance issues
    • Escalate issues appropriately while maintaining ownership through resolution
  • Software & Platform Support
    • Provide end-user and admin support for Microsoft 365 (O365)
    • Support Google Workspace
    • Assist with software installs, updates, patches, and license tracking
  • Device & Infrastructure Support
    •  Configure and support Windows and macOS devices
    • Perform basic network troubleshooting (Wi-Fi, VPN, connectivity)
    • Assist with endpoint security tools and device compliance
    • Maintain IT asset inventory and documentation
  • Telephony & IVR
    • Support IVR systems and phone configurations
    • Assist with call routing, voicemail, and user phone setup
    • Troubleshoot basic telephony and call-flow issues

 

Required Skills & Qualifications:

  •  Experience supporting Level 1 and Level 2 IT helpdesk tasks
  • Strong working knowledge of Jira ticketing systems
  • Hands-on experience with Microsoft 365 administration
  • Familiarity with Datadog or similar monitoring tools
  • Experience supporting Google Workspace
  • Knowledge of Windows and macOS environments
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and documentation skills

 

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