Sales/Business Operations Manager

Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.

About the Role

The Business Operations Manager will lead the Taiwan Sales Operations Account Management team and support day-to-day business execution across Sales, Supply Chain, Finance, Engineering, and customer-facing teams.

In the initial stage, this role will focus mainly on Sales Operations, including order management, customer operational support, forecast coordination, RMA/DOA coordination, and cross-functional follow-up. As the Taiwan organization continues to grow, the role may also support broader Business Operations initiatives, including closer alignment with Supply Chain.

This role requires a hands-on leader who can manage a team, work closely with customers and internal stakeholders, and help build scalable processes in a fast-moving semiconductor environment.

Key Responsibilities

Team Leadership

• Lead and develop a team of Sales Operations Account Managers.
• Set clear priorities, expectations, and ways of working for the team.
• Coach team members and support their development in sales operations and customer support processes.

Sales Operations & Execution

• Oversee daily sales operations activities, including order entry, order maintenance, order tracking, shipment coordination, and customer communication.
• Support operational topics related to forecast updates, order status, delivery coordination, RMA/DOA, PCN, and related processes.
• Ensure requests and operational issues are followed through accurately and in a timely manner.
• Manage operational communication with direct customers, distributors, and authorized partners.

Customer & Internal Stakeholder Management

• Partner with Sales to support customer-facing discussions on operational topics.
• Build strong working relationships with customers, distributors, and internal teams.
• Work closely with Sales, Supply Chain, Finance, and Engineering to align on customer needs, order status, delivery priorities, and business requirements.

Forecast & Business Coordination

• Coordinate forecast updates and customer demand inputs to support business planning.
• Track changes, risks, or gaps in customer demand, order status, or delivery plans.
• Provide timely updates and operational insights to relevant stakeholders and management.

Process Improvement

• Identify opportunities to improve sales operations processes, including order management, forecast coordination, RMA/DOA, PCN, and customer communication.
• Help establish practical KPIs, operating routines, and scalable processes as the Taiwan team grows.
• Support broader Business Operations projects as needed.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Supply Chain, or a related field; MBA preferred.
• 10+ years of experience in business operations, sales operations, customer operations, supply chain operations, or a related field, preferably in the semiconductor industry.
• Minimum 5 years of direct people management experience, including performance management, coaching, prioritization, and team development.
• Strong understanding of semiconductor sales operations, including order management, forecast coordination, distributors, direct customers, RMA/DOA, and customer support processes.
• Experience working with Cloud Service Providers, server, storage, networking OEMs, or related semiconductor customers is preferred.
• Strong customer-facing and stakeholder management skills.
• Experience working with both distributors and direct business models.
• Strong analytical and problem-solving skills, with good attention to detail.
• Hands-on experience with Salesforce or similar CRM tools, ERP systems, and Excel.
• Able to manage multiple priorities in a fast-paced environment.
• Collaborative, proactive, and comfortable working across functions.

We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.