Manager, Network Infrastructure & Systems

About the A's:

The A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.

In addition to their success on the field, the A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.

The A’s are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.

Description:
The Manager, Network Infrastructure & Systems is responsible for managing and maintaining organization’s technology network environments to ensure system integrity and availability. 

This role will work closely with various business units to assist with new initiatives and projects. In this role, you are expected to implement technology best practices while also emphasizing a continuous improvement mindset.  

This position will oversee a diverse team responsible for everything technology from resolving daily technical support issues to implementing innovative solutions and ensuring overall user satisfaction. This position combines strategic leadership with hands-on execution to ensure cost-effective, high-quality services.

Responsibilities:

• Monitor enterprise network performance, availability, and reliability across multiple sites.
• Manage and support LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Troubleshoot network outages, latency issues, and connectivity problems.
• Support enterprise networking hardware and wireless systems.
• Assist with backups, restores, and basic disaster recovery procedures.
• Monitor and support on-premises and virtual server environments.
• Perform user and system administration tasks (account provisioning, permissions, services, patching).
• Support identity and access management systems (Active Directory, Azure AD, SSO).
• Assist with endpoint management and security tools.
• Provide technical support for Windows and macOS devices.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Troubleshoot hardware, operating system, and application issues.
• Support conference rooms, AV systems, printers, and collaboration tools.
• Manage onboarding and offboarding processes for employees.
• Respond to incidents and service requests via ticketing systems within defined SLAs.
• Follow change management, security, and compliance procedures.
• Maintain accurate documentation including network diagrams, configurations, SOPs, runbooks, and knowledge base articles.

Qualifications/Requirements:

• Bachelor’s degree in computer science, Information Systems, Business, or related field and/or 5+ years equivalent work experience
• Proven leadership of technical support teams
• Willing and able to travel up to 10% for the purpose of meeting with clients, stakeholders, or off-site personnel/management
• Willing and able to work on-site in Las Vegas, NV
• Willing and able to work a non-traditional schedule especially for support during major events or technology roll-outs
• Experience in a dynamic environment (ideally in sports/entertainment or fast-paced business) is a plus
• Proven experience leading cross-functional teams in complex IT environments. Strong understanding of IT service-management best practices
• Strong competence in supporting end users in the Microsoft Ecosystem (Office/O365, Azure, Remote Desktop, Server, Desktop OS), Google Suite, etc.
• Experience supporting audio, video, LED/display systems, conference rooms, and audio/video for press conferences
• Experience with service-desk tools, ticketing systems, self-service portals, knowledge bases, remote-support tools, endpoint/device management
• Ability to analyze metrics, set KPI targets, use data to drive improvement
• Budget-management experience, vendor/contract oversight
• Excellent interpersonal, communication, and stakeholder-management skills, ability to partner with business units, negotiate priorities, escalate appropriately
• Strong problem-solving, critical-thinking, and organizational skills; able to manage multiple initiatives/priorities
• Demonstrated ability to lead change, drive process improvement, adapt new technologies
• Customer-focused mindset, with a service-orientation and a “user-first” approach
• Ability to work across teams, drive culture change, and operate in a high-energy, stakeholder-rich environment
• Experience working in sports, live-events, entertainment or venue-based operations is preferred
• Familiarity with mobile devices, field-service support, and event and venue technology landscapes is preferred 
• Proactive and innovative mindset in identifying ways in which technology can support business is preferred

• Strategic thinker with a “hands-on” approach: capable of both oversight and operational involvement is preferred

The A’s Social Impact & Belonging Statement:

Social Impact & Belonging are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies all voices. Combining a collaborative and innovative work environment with talented team members, we've created a workforce in which every team member has the tools to reach their full potential.

Equal Opportunity Consideration:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.