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Entry Level Customer Service

Austin, TX

Who We Are:

Headquartered in Austin, TX with operations in Kermit and Monahans, TX, Atlas Energy Solutions is the leading provider of high-quality frac sand and innovative logistics solutions to Exploration & Production operators and oil field service providers in the Permian Basin. We are proud of what we do – we have state of the art manufacturing facilities, premium offerings, outstanding customer service, and exceptional work culture and a commitment to giving back to the community.

We’re very excited about what we see in front of us, and we think you will be too – so come join our team and contribute  to our growth!

How You Will Make an Impact:

The Load Out Technician is responsible for remotely loading finished product shipment from the facility, entering new truck data and processing of paperwork in the case of a system failure and other duties to ensure a safe, clean, and orderly work environment. A key focus of this role is providing exceptional service and communication to truck drivers and other logistics partners to ensure smooth, professional interactions throughout the loading process.

  • This role is based onsite at our office in Austin, TX - $18/HOUR!
  • This role is 12-hour shift that includes 2 weekends per month with overtime and generous time off.
  • Rotation every 3 weeks between day (6 am - 6 pm) and night (6 pm- 6 am).

Responsibilities:

  • Understand and execute duties for loading of trucks from a remote location
  • Deliver a positive and professional customer experience while managing throughput and timing.
  • Complete and document daily inspections, escalating any deficiencies, and ensure safe, compliant operations.
  • Support troubleshooting of process and equipment issues. Ensures the correct qualified individuals are involved

Minimum Qualifications:

  • High school diploma or GED required
  • Bilingual (Spanish) is highly preferred
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Data entry skills
  • Good people skills, problem-solving abilities, empathy for others and a willingness to work together toward the common good.
  • Good written and verbal communication skills
  • Basic math skills

What You’ll Love About Us:

  • Best People and Great Places to Work, Hire Vets ,Top Place to Work For – Austin American Statesman
  • Your Well-Being is a 100% covered Medical, Dental, and Vision
  • Invest in Your 401K with company match, immediate vesting
  • Relax and Paid time off and 10+ company paid holidays

#AA

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All current employees of Atlas Sand, you are required to speak to your Manager about applying before applying for a new role.

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