Client Success Executive - EMEA

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.

As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People. 

The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are. 

We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.

If you are interested in working in a people-centric, global organization, apply below.

As a Client Success Executive at Atlas, you will play a crucial role in fostering long-term relationships and ensuring the success of a portfolio primarily comprised of our high-value, strategic & emerging clients. You will be entrusted with managing a portfolio of clients, ensuring that their goals align with our solutions to drive client satisfaction, retention, and growth. As a trusted advisor to executive-level stakeholders, you will leverage your deep industry expertise to provide strategic guidance, address complex issues, and ensure our solutions help clients achieve their business objectives.

Key Responsibilities

• Strategic Account Management & Client Advocacy:
• Own and manage a portfolio primarily comprised of high-value, strategic & emerging clients, ensuring alignment between client goals (global expansion, workforce management, compliance) and our solutions to enable client success and long-term relationship growth.
• Build and maintain executive-level relationships with key stakeholders, acting as the primary point of contact for clients, providing expert guidance, support, and solutions to meet their evolving needs.
• Develop and execute tailored client success strategies that align with the client’s goals & objectives to drive long-term success, focusing on client satisfaction, retention, and value realization.
• Serve as the primary advocate for your clients, ensuring their voices are heard across the organization. Act as a key escalation point for complex client issues, collaborating with cross-functional teams to provide timely resolutions.

• Client Retention and Growth
• Engage in consultative sales conversations with clients to identify growth opportunities, including global workforce expansion and additional service upsells.
• Leverage data and insights to identify key upsell and cross-sell opportunities that align with the client's business objectives and growth goals.
• Implement targeted strategies to mitigate churn risk by addressing concerns promptly, identifying at-risk accounts, and creating action plans to ensure retention and satisfaction.
• Cross-Functional Collaboration & Leadership
• Work closely with internal teams (sales, product, delivery, and marketing) to ensure that client expectations are met, and new product features align with client needs.
• Provide feedback to the product and development teams based on client input, advocating for enhancements that will drive client satisfaction.
• Client Health Monitoring & Reporting:
• Continuously track client health metrics, such as usage, satisfaction, and engagement, ensuring clients are realizing maximum value from our solutions.
• Address potential risks and challenges to client satisfaction proactively, ensuring issues are resolved before they impact the overall client relationship.
• Present insights and regular reports on client account performance, client satisfaction, and key success metrics to internal leadership and clients.
• Financial Health and P&L Management:
• Responsible for the financial health of the client portfolio.  Monitor, track, and report on the financial performance of client accounts, ensuring alignment with company revenue & margin goals as well as client expectations.
• Work with clients and internal teams to optimize service delivery while maximizing cost-efficiency, ensuring both client value and profitability.
• Identify potential financial risks within client accounts and collaborate with internal teams to proactively address issues that could impact P&L outcomes.
• Client Insights & Strategy:
• Understand clients' business objectives and global workforce strategies to help them make informed decisions on using our solutions.
• Provide strategic advice to clients on global compliance, workforce management, and operational efficiency, acting as a trusted advisor.
• Stay up-to-date on industry trends, compliance regulations, and best practices, ensuring clients remain competitive and informed.
• Mentorship & Leadership
• Mentor and guide other team members, fostering a client-first mindset and helping develop team members' skills.
• Contribute to the development of client success strategies, best practices, and team culture.

Qualifications:

• 10+ years of experience in a global team in client success, account management, or a client-facing role (SaaS, EOR, HR tech, or related industries).
• Demonstrated ability to manage and grow high-value, complex global accounts with a focus on long-term engagements.
• Intermediate to advanced understanding of global workforce management, EOR solutions, HR compliance, payroll, or employment law.
• Demonstrated ability to strategically align client objectives with solutions, ensuring long-term value delivery.
• Strong ability to influence C-level executives and key stakeholders to align solutions with their business goals.
• Results-oriented with a focus on achieving sales quota, revenue & margin growth, customer satisfaction, and retention targets.
• Excellent communication, negotiation, and presentation skills with a consultative approach.
• Commercial acumen, including creation of business cases, sales, forecasting, and margin analysis
• Strong analytical skills, with the ability to use data to inform decisions and measure success.
• High emotional intelligence and the ability to manage client expectations, drive outcomes, and maintain positive relationships.

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

What We Offer 

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off and a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
  
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

Atlas Technology Solutions, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas will not tolerate discrimination or harassment based on any of these characteristics. Atlas encourages applicants of all ages.

Atlas will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.

Hiring decisions are based upon Atlas’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.

This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to results. In addition, references may be requested at the final stage of the process.

Atlas will only email candidates from an “@atlashxm.com” email address. Candidates should ignore communication that pretends to be from Atlas from any other email address. Atlas will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas.