Back to jobs

Customer Success Manager

Palo Alto, California, United States

About Augment Code

The best software comes from Augmenting developers, not replacing them. We’re bringing joy back to software engineering and keeping developers in flow by building the best AI programming tools, with radical contextual awareness of your codebase that benefits teams.

About the Role

We’re looking for a Founding Customer Success Manager to join us in our mission to transform software engineering. In this foundational role, you will directly support all of Augment’s customers, creating and implementing strategies to ensure their success. You'll design and execute a scalable playbook for deepening client relationships and expanding our presence with current customers.

This is a unique opportunity to shape a function from the ground up in a fast-paced, developer-centric environment. Reporting directly to our Chief Revenue Officer (CRO), you’ll play a key role in driving customer satisfaction, retention, and growth.

Examples of What You Could Do:

  • Develop a comprehensive playbook to maximize customer engagement and expand their use of Augment’s tools.
  • Build strong relationships with customers, becoming their trusted partner in achieving success with Augment.
  • Collaborate across teams — including Sales, Product, and Engineering — to identify and address customer needs.
  • Analyze customer data and feedback to surface actionable insights and drive continuous improvement.
  • Serve as the voice of the customer, advocating for their needs within the company.

You Will…

  • Thrive in a 0-to-1 environment, bringing structure to ambiguity and creating repeatable processes.
  • Be energized by working closely with developer-centric customers.
  • Build a customer-first culture that prioritizes outcomes and value delivery.
  • Establish and refine KPIs to measure customer success and drive data-driven decisions.
  • Be a critical partner to leadership in scaling our Customer Success function.

Required Skills and Experience:

We encourage candidates from all backgrounds, including underrepresented and non-traditional paths, to apply.

  • 6+ years of relevant experience in Customer Success or a related function, with a track record of increasing responsibility.
  • Proven ability to manage complex customer relationships and deliver exceptional outcomes.
  • Experience working with developer tools or developer-centric spaces is a strong plus.
  • Strong communication, strategic thinking, and relationship-building skills.
  • Self-starter mentality with the ability to thrive in a fast-paced startup environment.

Compensation and Benefits:

  • Base Salary: $215K to $260K, plus equity.
  • Flexible work hours.
  • Tools stipend.
  • Comprehensive Health, Dental, Vision, and Life Insurance.
  • Short-Term and Long-Term Disability coverage.
  • Unlimited Paid Time Off + Holidays. We focus on trust and ownership, not time in the chair.
  • Numerous company social events.

We are committed to ensuring a fair and inclusive interview process. If you need assistance or accommodation, please contact your recruiter.

Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Pay Transparency Notice: The actual salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations

Pay Range

$215,000 - $260,000 USD

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Augment Code’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.