Account Manager
Role
Location
We’re a semi-remote company with hubs in San Francisco and Boston. The San Francisco hub includes the CEO, Sales Lead, and Marketing Lead, so we strongly prefer candidates living in the SF Bay Area to facilitate in-person collaboration and social connection.
Responsibilities
- Manage a portfolio of customer accounts
- Renew customer accounts
- Handle upsells and additional orders and expansions for existing customers
- Work with district leaders on Avela implementation
- Have a deep understanding of the Avela product suite
- Closely track and manage account data
- Keep and maintain data in a CRM for renewals reporting and projections
- Meet with school and district administrators on account check ins
- Collaborate with Program Managers on account implementation
Qualifications
- A minimum of three (3) years of experience with an EdTech firm, selling to school districts or similar public sector institutions.
- Demonstrated performance of consistently meeting or exceeding revenue / retention goals
- Proficiency and willingness to use/update CRM and sales management tools, HubSpot preferred
- Strong understanding of sales KPIs/metrics, sales operations, and full funnel management.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
- Entrepreneurial spirit and drive; Extraordinary comfort with ambiguity
- Legal ability to work in the US without Visa sponsorship
Nice To Haves
- SAAS Startups - Experience at early stage, high growth enterprise SAAS startups focused on T2D3.
- Experience as a K-12 Teacher/Educator or School/District Administrator is preferred. Passion is required.
Compensation
Company
Team
Benefits
Location
We’d like to ensure colleagues have an opportunity to connect with each other regularly, and that teams have a few days to work together onsite each month. So we are only hiring candidates for most roles who live within one of our two hubs:
- San Francisco Bay Area - Office Downtown SOMA, San Francisco, CA
- Greater Boston - Office in Kendall Square, Cambridge, MA
Please review the specific job description carefully, as each role might have it’s own unique geographic requirements. For example, some roles might only hire in one hub where the hiring manager is located, and other roles might benefit from geographic distribution and support hiring outside of hubs (e.g. sales).
Outside of our occasional collaboration and social gatherings, we offer a flexible, work-from-home culture. We trust our employees to work from wherever they are most productive and comfortable for most of the time, as long as it is private with high speed internet. We hope this offers the best of both worlds - the flexibility to work remotely most of the time (far more than a hybrid model), but still the benefits of in-person collaboration and socialization.
Just like we believe in the value of finding the right school for each child, we want to help candidates find the right company. To help you evaluate if Avela is the right fit, we want to be transparent about our evolving company culture and approach to onsite collaboration. You can read more this Community Hub Model and our collaboration norms here. Over time, we expect to spend more time working collaboratively in our hubs.
Work Authorization
We Encourage You To Apply
Tech Stack (for Product/Engineering Roles):
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