Location: 420 Whitney Pl, Fremont, CA 94539
Schedule:
Monday - Thursday:
2 days 9:00 AM - 6:00 PM
2 days 10:00 AM - 7:00 PM
Friday: 8:00 AM – 5:00 PM
Compensation: Up to $95,000 annually
Are you a strategic, student-center leader who is passionate about helping students achieve life-changing results? Are you a hands-on leader who thrives in a performance-drive environment?
If so, we would love to hear from you!
About the Role
The Director of Student Success is critical to ensuring our students are supported, engaged, and successful from enrollment through graduation and into meaningful employment.
In this role, you will lead across student services and career services, aligning teams, systems, and strategies to drive measurable outcomes in retention, certification, graduation, and job placement.
Key Responsibilities
Lead the Full Student Lifecycle
Design and lead campus-wide retention and persistence strategies
Partner closely with academic leadership to identify at-risk students and implement timely interventions
Ensure students stay on track to meet academic, FAA certification, and graduation milestones
Drive Certification and Graduation Success
Oversee processes tied to FAA certification readiness, testing milestones, as well as accurate scheduling, follow-up, and reporting of FAA written exams and related requirements
Lead graduation preparation activities, including exit interviews, completion reviews, and transition planning
Oversee Career Readiness and Graduate Placement
Lead strategies focused on job readiness, professionalism, and placement outcomes, including ensuring that students and graduates receive high-quality coaching
Build and maintain strong relationships with employers and industry partners
Lead, Develop, and Inspire Teams
Directly supervise student services and career services staff.
Coach, mentor, and develop team members while fostering accountability and collaboration.
Promote a unified culture that emphasizes proactive support and measurable outcomes.
Support onboarding and training of new staff.
Use Data to Drive Decisions
Monitor retention, certification, graduation, and placement data on a weekly, monthly, and quarterly basis.
Analyze trends, identify risks, and implement improvement strategies.
Ensure accurate documentation and reporting in student information systems and dashboards.
Maintain compliance with all applicable institutional, regulatory and reporting requirements.
Engage with the Campus Community
Represent student success during new student orientation and campus events
Lead or support career fairs, employer engagement events, certification readiness sessions, and commencement activities
Participate in program advisory committee meetings
Qualifications
Education
High School Diploma or GED
Associate's or bachelor's degree preferred
Experience
5+ years of experience in student services, career services, human resources, recruiting, or a related student-support field
Proven success in a performance-driven environment with documented measurable outcomes
Experience leading teams and managing performance
Skills
Strong analytical and organizational skills with the ability to interpret data and drive action
Student-focused mindset with a commitment to service excellence
Proficient with Microsoft Office and willing to learn new systems
A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed
Benefits
We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:
401(k) with company match
Comprehensive health, dental, and vision insurance
Life insurance options
Paid parental leave
Paid time off (PTO) to promote work-life balance
Tuition reimbursement for continued education
Employee Assistance Program (EAP) for personal and professional support
We are committed to fostering a workplace that values integrity, growth, and student success.
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