Account Consultant, Platform Services - Customer Success (f/m/d)

Purpose of Position

This is an exciting ground level opportunity for someone looking to get their foot in the door of the fast paced and exciting digital marketing world. Our Account Consultants provide first class support and assistance to numerous clients on our network. These include both high profile brands and specialist sites. You will work alongside a team of Account Consultants, managing projects and processes to support client teams on the Awin network. As an active member of the team, you will focus on being responsive, enthusiastic, and accurate in the delivery of your Account Consultative service. 

Key Tasks

• Support the development, running and optimisation of risk management processes across the Platform Services portfolio.
• Proactively help to identify new advertiser risks and opportunities through data analysis and qualitative metrics.
• Manage projects independently and with the team across Platform Services to help deliver company strategic goals.
• Support on internal projects aligned with company and department goals
• Provide progress updates and outcomes of projects and processes, focusing on data metrics to highlight limitations and successes
• Evaluate projects alongside goals to identify potential improvement and efficiencies.
• Liaise with client facing teams on project and process briefs, providing clearly communicated expectations and instructions
• Hold a strong relationship with client teams to ensure full transparency of Customer Success responsibilities.
• Analyse data sets through reports to help draw strategic actions and plans.
  

Skills & Expertise

• Core understanding of affiliate marketing
• Strong English communication skills (both verbal and written) 
• Superb presentation skills and confidence in presenting
• Excellent computer literacy including MS Word, Excel and PowerPoint
• Show impeccable attention to detail for internal and external facing work
• Demonstrate a proactive approach to improving efficiencies and quality of work
• Takes and analytical approach to work with strong understanding of data use to support decisions
• Able to prioritise workload and meet multiple deadlines
• Be highly organised and able to juggle several tasks/projects simultaneously
• Willing to help peers and pick up additional tasks to share workload
• Once settled, be approachable and help train more junior members of staff in the company
• Salesforce, Asana and PowerBi knowledge would be desirable 
  

Our Offer

• • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
  • Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. 
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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