US Sales Operations Manager, Dedrone

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

This role will report to: Chief of Staff- Dedrone
Location: Boston, MA or Sterling, VA on site


Dedrone by Axon is seeking a Sales/Ops Support Manager to join our US team. This role is critical in driving the operational efficiency of our sales team, ensuring flawless execution of strategic initiatives, and fostering effective collaboration across our global sales operations. The ideal candidate will be a strategic thinker, an excellent communicator, and possess the ability to manage multiple high-priority tasks.
Key Responsibilities:

What you’ll Do:

• Own Dedrone’s CRM – permissioning, enhancements, data quality, processes.
• Oversee and manage the daily sales operations of the US Commercial and US Federal sales teams, as well as liaise with Sales Operations for EMEA/APAC sales team.
• Develop and implement strategic initiatives to drive sales performance and operational excellence.
• Manage product book and SKU creation (Excel and pushed into Excel
• Stakeholder management: Orchestrate collaboration across Sales teams, Operations, Production, Finance and other teams. Leading and executing cross-functional projects and communicating results to management.
• Prepare and manage agendas, materials, and follow-up actions for CRO/CEO and other sales strategy sessions
• Closed Deals (by team, region, product)
• Current pipeline, probability adjusted pipeline
• Forecast of products/solutions
• Liaise with Axon – Work with key stakeholders to optimize Dedrone CRM and prepare for system migration
• Commissions Tracking and Reporting
• Own the monthly commission process, monthly commission calculation and review with sales leaders
• Manage commission system (Captivate IQ)
• Manage one-off requests/questions about commissions
• Provide quarterly commission reporting to management
• Work with CRO to build annual commission plans

What You Bring:

• 7-10 years of experience in a similar role, preferably within a sales or operations environment.
• Demonstrates ownership mentality, willingness and desire to fully own sales operations for US operations.
• Strong project / program management skills and the ability to keep multiple priorities moving at the same time.
• Exceptional organizational multitasking skills, strategic thinking, and problem-solving abilities, ability to manage complex projects.
• Excellent communication and people skills, with the ability to execute [concise, clear, direct] communication to senior leaders.
• Proven ability to work independently and make decisions in a fast-paced environment.
• High level of integrity and discretion in handling confidential information.
• US Federal experience preferred but not necessary
• Strong proficiency in using business software and tools (MS Suite and Salesforce)
• Technical Salesforce expertise required
• Proficiency in Microsoft Suite (Excel, PowerPoint, etc.)
• Captivate IQ preferred
• Interface with Finance and troubleshooting /Operational Excellence
• Bachelor’s degree or professional experience in lieu of education

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.