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Commercial Operations Senior Analyst- Sales Operations

Boston, Massachusetts, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is seeking a Commercial Operations Senior Analyst to play a pivotal role in driving operational excellence and scaling our Sales, Finance, and Customer Success functions. In this role, you’ll go beyond execution — designing solutions, solving complex problems, and partnering with leadership to improve our quote-to-cash processes. You’ll bring a seasoned perspective to contract management, pricing, and operations while mentoring team members and shaping scalable best practices. This is a career-propelling opportunity to expand your expertise in commercial operations at a global scale.


What You’ll Do

Location: Any Axon Hub
Reports to: Commercial Operations Manager

  • Act as a subject matter expert in Salesforce CPQ, Microsoft Dynamics 365 ERP, Sigma Computing, and related tools, ensuring accuracy and compliance across quoting, pricing, invoicing, and contract amendments.
  • Lead complex post-contract adjustments, analyzing customer purchasing history, revenue recognition (ASC 606), and operational impacts to provide clear, compliant solutions.
  • Partner closely with cross-functional stakeholders in Sales, Customer Success, Finance, and Controllership to resolve escalated issues and ensure smooth execution of contract changes.
  • Influence process improvements by identifying operational gaps, recommending automation opportunities, and standardizing best practices to support Axon’s rapid growth.
  • Mentor and guide Commercial Operations Analysts, providing coaching on complex cases and tools.
  • Prepare and present recommendations to senior stakeholders, simplifying complex data and earning buy-in across diverse audiences.
  • Lead strategic projects that streamline contract lifecycle management, enhance system integrations, and improve reporting accuracy.
  • Serve as a trusted advisor for both internal teams and external customers in navigating post-contract processes.

 

What You Bring

  • Bachelor’s degree (or equivalent experience) required; Master’s degree preferred.
  • 5+ years of related experience in sales operations, commercial finance, quoting, or pricing.
  • Strong working knowledge of Salesforce CPQ, CRM platforms, and Microsoft Dynamics 365 ERP.
  • Advanced Excel / data skills (pivot tables, vlookups, sum-ifs, data modeling, automation familiarity).
  • Demonstrated ability to simplify complexity — taking large datasets or nuanced financial/contractual requirements and translating them into actionable insights.
  • Proven track record of influencing cross-functional teams and resolving escalated, high-visibility issues.
  • Excellent written, verbal, and interpersonal communication skills, including negotiation and persuasion.
  • Strong project management capabilities with the ability to prioritize and deliver results in a fast-paced environment.
  • Alignment with Axon’s values and a growth mindset to continuously seek operational improvements.

 

Work Location

This role is based out of our Boston Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.


Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

#LI-Hybrid

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 71,250 in the lowest geographic market and USD 114,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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