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Senior Director, End-user Computing & Support

Scottsdale, Arizona, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

 

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As the Senior Director of End-User Productivity, you will define and deliver the strategy that powers how every Axon employee works, collaborates, and innovates. You’ll lead our productivity ecosystem, including IT support, and End-User engineering and application administration. Your leadership will elevate IT support, device management, and collaboration technologies—like Zoom Rooms. Beyond today’s needs, you’ll drive the responsible adoption of AI into everyday workflows and exploring emerging productivity technology, such as AR/VR for end-user productivity.


What You’ll Do


Location: This role is based out of our Scottsdale, AZ office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays. We believe connection fuels innovation, and our in-office culture is designed to support meaningful teamwork and mentorship.
Reports to: CIO
Direct Reports: 2 Director/Managers, with a total team of 23

  • Define and execute a global end-user productivity strategy across devices, software, and collaboration tools.
  • Oversee IT support operations and service delivery, setting SLAs/SLOs and driving automation to improve user experience and reduce time-to-resolution.
  • Own the design, deployment, and support of conference room technologies with a focus on reliability and ease of use.
  • Champion AI adoption across productivity tools, enabling document automation, meeting summarization, and workflow optimization with measurable impact.
  • Enforce governance and security frameworks for productivity platforms and AI features, ensuring compliance and responsible use.
  • Direct the lifecycle management of end-user devices (Windows, macOS, ChromeOS, iOS, Android), including provisioning, patching, and asset retirement.
  • Partner with Facilities on AV build-outs and technology standards for hybrid work environments.
  • Explore and pilot forward-looking productivity hardware such as AR/VR and immersive collaboration tools, tying experiments to business value.
  • Build and mentor a high-performing global team, creating a culture of service excellence and innovation.

 

What You Bring

  • 12+ years in end-user computing, collaboration platforms, and enterprise IT, with 7+ years leading global teams and managers.
  • Proven experience managing large-scale productivity platform transitions, including Office 365 and Google Workspace Enterprise.
  • Strong technical depth in collaboration ecosystems (Google Workspace, Zoom Rooms, AV/IT systems, UEM/MDM platforms, identity and security).
  • Demonstrated success deploying AI-enabled workflows and change management programs that drive adoption and measurable outcomes.
  • Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels of the organization.

 

 

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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