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Director, Technical Program Management (Productivity SaaS Delivery)

Scottsdale, Arizona, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon, we’re redefining how public safety agencies deploy and scale mission-critical software. As Director of Technical Program Management, you will own the delivery of our most impactful SaaS Productivity solutions—including AI-powered applications and Records Management Systems—ensuring that our customers experience faster, smoother, and more scalable deployments. This role is a launchpad to shape how Axon delivers SaaS at scale, giving you the opportunity to lead strategic programs, mentor high-impact teams, and influence cross-functional alignment at the enterprise level.

If you thrive at the intersection of technical execution, customer impact, and people leadership, this is where you’ll elevate your career while driving lasting change in public safety.


What You’ll Do

Location: Any Axon Hub
Reports to: Senior Director, Productivity SaaS Delivery
Direct Reports: 8-10 Technical Program Managers (ICs)
Travel: 10-20%

  • Lead a department of cross-functional program teams delivering SaaS productivity solutions (AI Era product suite, RMS deployments, large data integrations/migrations, form/dashboard builds).
  • Ensure programs are delivered on time, within scope, and aligned to customer outcomes; directly accountable for program KPIs (go-live success, adoption, project budgets, NPS, SLA compliance).
  • Manage program complexity with full autonomy: shape the strategic direction of software delivery, while proactively mitigating risks across multiple customer programs.
  • Implement standardized methodologies, dashboards, and KPIs to manage delivery performance across all customers. Establish repeatable frameworks that reduce time-to-value and enable predictable, scalable execution.
  • Design and pilot new delivery models that adapt to both enterprise-scale agencies and smaller jurisdictions. Evaluate process automation, partner models, and technology enablement opportunities to increase scalability and efficiency.
  • Partner with Product, Engineering, and R&D to influence tooling and product roadmap decisions that improve scalability, shorten deployment cycles, and enhance customer satisfaction.
  • Build and coach a high-performing management team, mentoring new managers and developing program talent; foster a culture of ownership, accountability, and continuous improvement.
  • Establish strong partnerships with Sales, Product, Customer Success, and Finance to plan capacity, forecast revenue, and ensure seamless customer handoffs.
  • Serve as the escalation point for high-visibility customer programs; maintain executive-level relationships and ensure cross-functional alignment for successful outcomes.
  • Champion Axon’s values—Drive Impact, Own It, Win Right, Expect Candor, Be Obsessed—with your team and across the broader SaaS delivery organization.

 

What You Bring

  • 10+ years of experience in program or technical program management, with at least 5 years leading cross-functional SaaS delivery teams.
  • Proven success delivering complex SaaS deployments (preferably in public safety, govtech, or similarly high-stakes environments).
  • Demonstrated ability to scale deployment models across varying customer sizes, driving repeatability, efficiency, and measurable customer outcomes.
  • Deep understanding of program management frameworks, performance metrics, and continuous improvement methodologies.
  • Experience managing moderate-to-complex programs with full autonomy; demonstrated ability to shape departmental strategy and achieve results.
  • Strong people leadership: track record of hiring, mentoring, and scaling program management teams; ability to coach managers and drive succession planning.
  • Skilled at influencing cross-functional partners and senior stakeholders; exceptional written and verbal communication.
  • Analytical and process-oriented, with demonstrated ability to identify scaling opportunities, improve delivery frameworks, and establish performance KPIs.
  • Excellent communication and executive presence, capable of managing escalations and representing Axon with credibility to law enforcement and public sector leaders.
  • Bachelor’s degree in business, engineering, or related field, or equivalent relevant experience.
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

  • Experience with public safety or government technology deployments.
  • Familiarity with complex enterprise software.
  • Certification in Project Management (PMP, Agile, etc.).

 

Work Location

This role is based out of our Scottsdale office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.


Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

#LI-Hybrid

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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